Upscale Dining Host & Guest Concierge

Auberge Resorts Collection; Newport (RI); On-site; USD 20,664 - 30,307; Full time

Job summary

Vanderbilt Hotel LLC is seeking a Restaurant Host to uphold a welcoming atmosphere from arrival to departure. You will greet guests, manage seating and reservations, and coordinate with staff to ensure smooth operations.

The role requires strong English communication, a friendly demeanor, and the ability to obtain relevant hospitality certifications. A flexible schedule, including weekends and holidays, is expected.

Qualifications

• Experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and fluency in English.
• Must meet state requirements to serve alcohol.
• Ability to work a flexible schedule including weekends and holidays.
• Ability to obtain applicable state/local certifications such as food handler/alcohol training.

Responsibilities

• Greet guests warmly, provide courteous service, and manage check-ins and seating.
• Answer phones, take reservations, and record orders in reservation systems.
• Coordinate with restaurant/pool staff to optimize guest placements and avoid overbooking.
• Assist with station charts, assign stations, and guide servers and staff on table setup.
• Maintain cleanliness and organization of the host station and work areas.
• Update guest profiles, VIP arrivals, and special requests in the system.
• Keep menus and wine lists clean, up-to-date, and well-stocked.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with hotel services and local attractions for guest inquiries.
• Collaborate with F&B management to set a positive restaurant tone.

Skills

Customer service

Communication skills

English fluency

Age to serve alcohol

Flexible schedule

Job description

Vanderbilt Hotel LLC is seeking a Restaurant Host to uphold a welcoming atmosphere from arrival to departure. You will greet guests, manage seating and reservations, and coordinate with staff to ensure smooth operations.

The role requires strong English communication, a friendly demeanor, and the ability to obtain relevant hospitality certifications. A flexible schedule, including weekends and holidays, is expected.