Upscale Cocktail Bartender & Guest Experience

Hamilton Hotel; Washington (District of Columbia); On-site; USD 42,000 - 65,000; Full time

Job summary

Hamilton Hotel in Washington, DC is seeking a friendly bartender to greet guests, take orders, and serve beverages with hospitality and flair.

You will maintain beverage standards, know wine and cocktails, upsell, handle cash and POS, and keep a clean, compliant bar area while delivering an exceptional guest experience.

Candidates need at least 1 year bartending experience in a full-service bar, strong communication skills, and the ability to work busy shifts including weekends.

Qualifications

• 1+ year bartending experience in a full-service bar.
• Strong communication, organizational, and problem-solving skills.
• Expresses a positive attitude and sincere enthusiasm for the role.
• Must know how to prioritize and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while remaining hospitable to guests at all times.

Responsibilities

• Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards.
• Adhere to all beverage pour and recipe standards.
• Communicate inventory needs to appropriate manager.
• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.
• Conscious wine knowledge with ability to make pairing suggestions.
• Use the suggestive selling methods. Must continuously strive for revenue growth.
• Understand and communicate daily specials and specialty menus to guests.
• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Restaurant Manager when support is needed.
• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests
• Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice.
• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.
• Clean and maintain all working areas and equipment.
• Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted.
• Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
• Check out with manager once shift is complete.
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
• Participate in daily staff meetings and department training meetings.
• Assist team members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety.
• Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
• Escalate associate concerns to Restaurant Manager.

Skills

Bartending

Communication

Problem solving

Customer service

Multitasking

Job description

Hamilton Hotel in Washington, DC is seeking a friendly bartender to greet guests, take orders, and serve beverages with hospitality and flair.

You will maintain beverage standards, know wine and cocktails, upsell, handle cash and POS, and keep a clean, compliant bar area while delivering an exceptional guest experience.

Candidates need at least 1 year bartending experience in a full-service bar, strong communication skills, and the ability to work busy shifts including weekends.