Upscale Bistro Bartender: Craft Cocktails & Guest Experience

Fortune Bay Resort Casino; Tower (MN); On-site; USD 21,000 - 39,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, Minnesota is seeking a Bistro Bartender to craft beverages for our premium bistro menu and provide exceptional guest service.

You will maintain a clean, well-stocked bar, handle cash and POS transactions, and collaborate with kitchen and servers to ensure a seamless guest experience. This is a tipped position with attention to responsible service and safety standards.

Qualifications

• Must be 18 years of age.
• Previous bartending experience required; experience in a high-volume or upscale dining environment preferred.
• Basic knowledge of mixology, cocktail recipes, and beverage preparation techniques.
• Demonstrates strong verbal communication and interpersonal skills with guests and team members.
• Possesses solid organizational and time-management abilities.
• Basic math skills required for cash handling, tab management, and accurate transactions.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with standardized recipes, guest preferences, and Resort & Casino standards.
• Take accurate drink orders and ensure timely, high-quality beverage service.
• Engage guests in a friendly, professional manner by providing recommendations, answering questions, and creating a memorable experience.
• Maintain complete knowledge of all liquor brands, beers, wines, non-alcoholic selections, seasonal features, and menu changes within the assigned outlet.
• Ensure responsible alcohol service by verifying age and identification, monitoring guest behavior, and knowing when and how to refuse service professionally and courteously.
• Attend mandatory safe alcohol service training to attain certification; maintain recertification on annual basis.
• Maintain cleanliness, organization, and proper sanitation of the bar area, including glassware, tools, equipment, and bar top presentation.
• Follow all safety and sanitation guidelines, including proper storage of beverages and use of PPE.
• Monitor inventory levels, stock supplies, and communicate ordering needs to management.
• Accurately handle cash and credit transactions, including processing payments and operating the POS system.
• Collaborate with kitchen staff, and servers, to coordinate efficient and seamless guest service.
• Respond promptly and professionally to guest concerns or complaints, involving management when necessary.
• Attend department meetings and contribute to a positive team environment.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Skills

Mixology

Customer service

Communication

Cash handling

Time management

Teamwork

Education

Bartending certification

Tools

POS systems

Inventory management

Wine knowledge

Job description

Fortune Bay Resort Casino in Tower, Minnesota is seeking a Bistro Bartender to craft beverages for our premium bistro menu and provide exceptional guest service.

You will maintain a clean, well-stocked bar, handle cash and POS transactions, and collaborate with kitchen and servers to ensure a seamless guest experience. This is a tipped position with attention to responsible service and safety standards.