Customer Service Associate M-F 9:30am-6pm

UPS Supply Chain Solutions; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

UPS Supply Chain Solutions seeks a Customer Service professional to support Pharma/clinical trial logistics. You will monitor shipments, liaise with customers, and ensure visibility for patients throughout the process.

Responsibilities include booking, documentation, and coordination across Marken networks to meet timelines. Requires at least 2 years in customer service, proficiency with Microsoft Office, and knowledge of aviation/logistics networks.

Qualifications

• Minimum of 2 years of Customer Service experience; pharma industry, clinical trials, logistics or aviation transport experience preferred.
• Proficient in Microsoft Office (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Responsibilities

• Monitor shipments to ensure on-time collection and delivery.
• Develop and maintain excellent relationships with internal and external customers.
• Keep patients informed throughout the process to ensure visibility.
• Book and process booking requests in Marken's internal database and generate shipping docs.
• Coordinate with Global and Domestic Marken networks to meet customer requirements.
• Collaborate with Marken offices and Local Service Providers to meet turnaround times.
• Update clinical trial sites in Marken's database as needed.
• Respond to inquiries from customers and internal offices/agents.
• Prepare, verify and distribute country-specific project documentation.
• File and archive documents as required.
• Attend customer meetings when required.

Skills

Customer service

Communication skills

Independence & collaboration

Attention to detail

Aviation/Logistics understanding

Tools

Microsoft Office Suite

Job description

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Main Duties and Responsibilities

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken's internal database (where necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.
• Attends and participates in customer meetings when required.

Qualifications

• Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Pay:18.25 -21.87 hourly

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.