UPS Field Service Technician

ZipRecruiter; Phoenix (AZ); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team in Phoenix. This role involves engaging in critical commissioning and maintenance tasks for UPS systems, ensuring high-quality service for clients. The technician will work independently, troubleshooting complex issues and providing proactive recommendations. With opportunities for career growth and exposure to cutting-edge technology, this position offers a dynamic work environment. Ideal candidates will have a strong technical background, excellent communication skills, and the ability to handle physical demands. Join this innovative firm and make a significant impact in the field!

Benefits

Medical insurance

401(k) plan

Referral bonuses

Qualifications

• 3-5+ years experience with UPS and related equipment.
• Proficient in customer service and communication skills.
• Ability to perform physical tasks and travel regionally.

Responsibilities

• Perform commissioning and oversee on-site testing.
• Engage in preventive maintenance and emergency response.
• Develop Methods of Procedures (MOPs) for operations.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Knowledge of UPS systems

Ability to lift 100 lbs

Proactive recommendations

Education

Technical degree

Military experience

Tools

Hand tools

Test equipment

General computer hardware

Job description

UPS Field Service Technician – Phoenix, AZ

Our client is a global provider and manufacturer of industrial power equipment used in emergency backup power applications for mission-critical operations. They offer design, commissioning oversight, and consulting expertise related to their OEM products. This company supplies power solutions to many of the world's largest organizations, government facilities, enterprise clients, colocation providers, and hyperscale companies. This opportunity offers career growth, exciting projects with cutting-edge technology, competitive salaries, and benefits.

Responsibilities:

1. Perform commissioning, design reviews, prepare test procedures, and oversee on-site testing.
2. Engage in preventive maintenance, emergency response, equipment start-up, and field modifications. Occasionally train at the company's headquarters on testing equipment or rebuilding older systems.
3. Discuss maintenance or operational issues with technical support.
4. Develop Methods of Procedures (MOPs).
5. Consult with supervisors on unusual problems and developments.
6. This position is home-based.

Qualifications:

• Preferably 3-5+ years of experience in the field, with troubleshooting skills down to component level on equipment such as UPS, batteries, PDU's, STS, etc.
• Proficient in using hand tools and test equipment.
• Excellent verbal and written communication skills, along with strong customer relation skills.
• Ability to provide high-quality customer service.
• Capable of completing Field Service Reports promptly.
• Knowledge of equipment manufacturer's specifications.
• Independent, resourceful, with good initiative.
• Ability to perform repeated bending and lifting of up to 100 lbs during procedures.
• Proactive in providing recommendations to clients.
• Willing to work nights, weekends, and be on call as needed.
• Knowledge of general computer hardware and software.
• Previous 3rd-party UPS experience is a plus.
• UPS OEM factory training or field experience with brands like Emerson, Liebert, Vertiv, APC, MGE, Schneider, Eaton, Powerware, or PDI is required.
• Technical degree from institutions like DeVry or Lincoln Tech is a plus.
• Military experience in electrical/mechanical roles is highly advantageous.
• Clean driving record.
• Regional travel is typical, with potential for national travel in emergencies.

Submittal Instructions:

Please apply directly via the link below or send your resume to: [e-mail].

For questions, call 973-895-5200 and ask for Iggy. You can also view other critical facility openings at https://www.pkaza.com/jobs/.

If this role isn't suitable, feel free to forward this opportunity. We pay for referrals!

Company offers competitive salaries and benefits, including medical insurance and a 401(k) plan.

EOE/AA Employer M/F/D/V

Pkaza LLC is a third-party employment firm; all fees are paid by the employer, not the candidate.