Field Service Engineer - UPS & Power Systems

Delta Electronics Americas; United States; On-site; USD 70,000 - 100,000; Full time

Job description

Delta Electronics is a global innovator at the forefront of technologies powering the future. Since 1971, we’ve been leading the way in high-efficiency power and thermal management solutions. Today, we’re driving transformation across industries with smart, sustainable systems that enable everything from AI, industrial automation, and data centers to EV charging, renewable energy, and intelligent buildings.

Delta is powering the AI age with cutting-edge infrastructure solutions for hyperscale and edge data centers. Our high-efficiency power systems, thermal management, and intelligent monitoring technologies help the world’s largest data operators achieve peak performance and sustainability. Join us to help build the cornerstone solutions that will run tomorrow’s digital world.

Key Responsibilities

We are seeking a dynamic and experienced UPS Field Service Engineer to join our team. This is an exceptional opportunity for a self‑motivated and results‑driven professional to contribute to our rapidly growing organization. As a UPS Field Service Engineer, you will work at the forefront of power technology, utilizing your skills and experience in UPS, power distribution units, and power systems maintenance. You will play a pivotal role in providing technical support to our customers, ensuring the highest level of service and satisfaction.

As a field service engineer you will be responsible for the following duties:

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
• Render technical on‑site and phone assistance to customers.
• Perform general and preventive maintenance on Uninterruptable Power Supply systems. Provide analysis, troubleshooting recommendations, and escalated technical support.
• Respond to emergency calls at customer’s request.
• Strive to provide all customers a 'first time fix' for their equipment.
• Provide accurate and timely communication to internal and external customers.
• Keep current on Safety Field Change Notices and Service Tips.
• Provide accurate and timely reporting of expense reports, Field Service Reports, etc.

Minimum Qualifications

• Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training.
• 3‑5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment.
• Previous military experience and training a plus.
• Working knowledge of OHM's law and electronic theory required.
• Prior field service experience required.
• 3 phase/480v experience required.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Ability to evaluate the operating conditions of equipment.
• Standard computer skills including MS Outlook, Word, and Excel.
• Mechanical aptitude.
• Clear, concise, written and verbal communication skills.
• Ability to interact comfortably with all levels of internal and external customers.
• Must have the ability and self‑motivation to manage one's own schedule.
• UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Powerware, Toshiba, Mitsubishi a plus.

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.