University Student Assistant - SSC 2nd Floor Front Desk Assistant (Fall 2026 - Spring 2027)

Jacksonville State University; Jacksonville (AL); On-site; USD 9,643 - 12,398; Part time

Job summary

Jacksonville State University is seeking a front desk assistant for the Student Success Center. You will deliver excellent customer service to students, faculty, and staff, guide visitors to tutors, and ensure proper check-in/out in JSU Navigate.

Multitasking and confidentiality are essential in a fast-paced academic environment. Flexibility to work around class schedules, participate in mandatory trainings, and collaborate with diverse campus partners is required.

Qualifications

• Must be enrolled as a JSU student taking at least three hours per fall or spring semester.
• If not a first-time student, GPA must be 2.0 or higher.

Responsibilities

• Provide excellent customer service to students, faculty, and staff.
• Direct students to the appropriate tutor or staff member in the SSC.
• Ensure students are checked in/out of JSU Navigate.
• Assist with monitoring the SSC 2nd floor.
• Maintain confidentiality of information.

Skills

Strong communication

Multitasking

Confidentiality

Customer service

Education

JSU student

GPA ≥ 2.0

Job description

Department:

Academic Support and Success

Salary:

$8.25 per hour (Max 26 hours per week)

Position Summary:

The duties of a front desk assistant in the Student Success Center (SSC) are to provide excellent customer service to students, faculty, and staff, direct students to the appropriate tutor or staff member in the SSC, ensure that students are checked in/out of JSU Navigate, and to assist with monitoring the SSC 2nd floor. Front desk assistants must have strong communication skills and should be able to multitask in a fast-paced environment. Understanding and compliance of FERPA is mandatory.

Front desk assistants must be available for all mandatory training sessions, meetings, and workshops. They must be flexible and available to work outside of their class schedules, they must be dependable, and they must be punctual for their shifts. All SSC front desk assistants are expected to work well with their peers in an academic environment, and they must be willing to work with a diverse population. Knowledge of the SSC, academic support, tutoring, student resources, and other campus service departments is expected.

Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.

Adheres to all department and University policies and procedures.

Duties & Responsibilities:

• Provide excellent customer service to students, faculty, and staff
• Work cooperatively with a diverse body of faculty, staff, and students
• Direct students to the appropriate tutor or staff member in the SSC
• Ensure that students are checked in/out of JSU Navigate
• Assist with monitoring the SSC 2nd floor
• Must have strong communication skills
• Be able to multitask in a fast-paced environment
• Maintain confidentiality of information
• Additional duties as required by the department

Minimum Qualifications:

• Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester. (Requirements for international students below. *)
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.

• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.

Notice Regarding International Students:

• All International Students must be in a valid immigration status.
• Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html
• Due to Visa requirements international students must be enrolled as a full-time JSU student and possess each of the following:

1. Passport from their respective country.
2. F-1 Student Visa or J-1 Exchange Student Visa.
3. U.S. Customs Form I-94.
4. Official photo identification.
5. Official Social Security Card imprinted with "Valid for Work Only" or similar statement

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcript

Clery Notice:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: http://jsu.edu/police/docs/CleryAnnualReport.pdf

Equal Employment Opportunity:

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.