University Student Assistant - Technology Support Center (Fall 2026 - Spring 2027)

Jacksonville State University; Jacksonville (AL); On-site; USD 9,376 - 13,354; Part time

Job summary

Jacksonville State University in Alabama seeks a University Student Assistant for the Technology Support Center to help operate the TSC helpdesk and provide technical support for students, faculty, and staff. The role includes handling tickets, password resets, and other IT requests while maintaining confidentiality.

Applicants must be JSU students enrolled for at least 3 hours per fall/spring term with a minimum GPA of 2.0. Unofficial transcripts or enrollment/GPA printouts are required.

Qualifications

• Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester.
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout from MyJSU).

Responsibilities

• Assist with operating the TSC helpdesk by answering phone calls, responding to emails, and troubleshooting support issues.
• Provide technical support for students, faculty, and staff.
• Assist with submitting support tickets, password resets, and other departmental operational needs.
• Perform administrative and other support duties as required.
• Maintain confidentiality of information.
• Additional duties as required by the department.

Skills

Enrolled JSU student

GPA 2.0+

Confidentiality

Job description

Department:

Technology Support Center

Salary:

$8.25 per hour (Max 26 hours per week)

Position Summary:

The Technology Support Center TSC University Student Assistant position will help operate the TSC helpdesk and provide technical support for students, faculty, and staff members. Duties may include assisting faculty, staff, and students with technology needs such as submitting support tickets, password resets departmental operational needs, and/or performing administrative and other support duties as required.

Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.

Adheres to all department and University policies and procedures.

Duties & Responsibilities:

• Assist with operating the TSC helpdesk with answering phone calls, responding to emails, and troubleshooting support issues.
• Provide technical support for students, faculty, and staff members.
• Assisting faculty, staff, and students with technology needs such as submitting support tickets, password resets, and other departmental operational needs.
• Administrative and other support duties as required.
• Must be able to maintain confidentiality of information.
• Additional duties as required by the department.

Minimum Qualifications:

• Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester. (Requirements for international students below. *)
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.

Notice Regarding International Students:

• All International Students must be in a valid immigration status.
• Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html
• Due to Visa requirements international students must be enrolled as a full-time JSU student and possess each of the following:

1. Passport from their respective country.
2. F-1 Student Visa or J-1 Exchange Student Visa.
3. U.S. Customs Form I-94.
4. Official photo identification.
5. Official Social Security Card imprinted with “Valid for Work Only” or similar statement

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcript

Clery Notice:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: http://jsu.edu/police/docs/CleryAnnualReport.pdf

Equal Employment Opportunity:

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.