University Registrar

Missouri Arts Council; Webster Groves (MO); On-site; USD 81,000 - 90,000; Full time

Job summary

Webster University is seeking a University Registrar to provide strategic and operational leadership for academic records, registration, scheduling, degree audit, and related student information services across campuses.

The role safeguards data integrity, FERPA compliance, and regulatory requirements while partnering with Academic Affairs, IT, and leadership to advance degree completion and service delivery.

Qualifications

• Seven years of experience in Registrar, Enrollment Management and/or student services/advising with at least 4 years of progressively responsible management, leadership, administrative, supervisory, professional experience.

Responsibilities

• Lead, supervise, coach, and evaluate Registrar's Office personnel and oversight of hiring, development, succession planning, and performance accountability.
• Manage operational priorities, service standards, procedures, and improvement plans across locations.
• Oversee student registration, grades, transcripts, degree verification, records retention, and reporting to national bodies.
• Coordinate class scheduling and oversee systems, data governance, and IT partnerships for enhancements.
• Oversee degree-audit processes, graduation clearance, and credential records.

Skills

FERPA compliance

Registrar functions

Data security

Analytics

Interpersonal skills

Supervisory leadership

Process improvement

Documentation

Multi-tasking

Organizational skills

Job description

The University Registrar provides strategic and operational leadership for academic records, registration, academic scheduling, degree audit and conferral administration, enrollment reporting, and related student information services across the University's domestic and international locations.

The position safeguards the accuracy, confidentiality, accessibility, and integrity of academic records and ensures consistent implementation of approved academic policies and applicable regulatory requirements.

Positioned within the Office of the Provost and aligned with the University's evolving integrated Academic Affairs and Enrollment Management structure, the Registrar partners with academic leadership, enrollment teams, enrollment teams, Information Technology, and institutional stakeholders to advance student progression and degree completion, strengthen operational effectiveness, modernize systems, and improve service delivery.

The Registrar leads and develops staff, exercises disciplined stewardship of departmental resources and uses performance data to establish accountability and drive continuous improvement. The specific reporting relationship will be confirmed upon finalization of the organizational structure.

Essential Duties and Responsibilities*

Institutional Leadership and Team Management

• Lead, supervise, coach, and evaluate Registrar's Office personnel; oversee hiring, professional development, succession planning, and performance accountability in accordance with University policy.
• Establish operational priorities, service standards, procedures, and improvement plans aligned with integrated academic and enrollment priorities.
• Manage the departmental budget and resources; monitor performance, workload, risks, and service quality across locations.
• Build effective working relationships with faculty, academic units, enrollment teams, and University leadership.

Academic Records, Registration, and Reporting

• Oversee student registration, grades, academic transcripts, enrollment and degree verification, record retention and release, and academic record corrections.
• Ensure accuracy, security, and integrity of student academic data and timely internal and external reporting, including appropriate submissions to the National Student Clearinghouse, auditors, and accreditors.
• Oversee administrative processing of transfer credit and articulation records in partnership with faculty and academic units responsible for academic equivalency decisions.
• Implement consistent service practices and resolve complex registration and records issues while protecting student confidentiality.

Academic Scheduling, Systems, and Process Improvement

• Coordinate class scheduling and instructional space assignments with Academic Affairs and other authorized stakeholders.
• Oversee Registrar-related student information, registration, records, and degree-audit systems; serve as a functional partner to Information Technology for enhancements, integrations, data governance, and controls.
• Coordinate production and publication of University catalogs and class schedules with the units responsible for approving academic content.
• Partner with Academic Affairs and Enrollment Management in the development and administration of the academic calendar.
• Identify opportunities to automate processes, reduce errors and cycle times, and remove administrative barriers to student progression.

Graduation and Academic Credentials

• Oversee degree-audit processes, graduation clearance, and verification of completion of approved degree requirements.
• Administer degree conferral and academic credential records in accordance with approved academic authority, policies, and institutional deadlines.

Policy, Compliance, and Institutional Governance

• Implement and maintain Registrar-related procedures consistent with approved academic policies, FERPA, applicable federal and state requirements, record-retention obligations, and institutional standards.
• Partner with appropriate offices on enrollment and academic-record reporting, accreditation inquiries, audits, risk mitigation, and corrective actions.
• Advise academic and administrative leaders on the operational implications of proposed policies related to registration, academic records, residency, scheduling, and graduation.
• Maintain documented procedures, internal controls, training resources, and appropriate access and privacy practices; participate in relevant University committees and professional associations.

Secondary Duties and Responsibilities*

• Participate in taskforces and committees both internal to Webster and via associations.
• Represent Enrollment Management leadership as needed

Enterprise Leadership and Institutional Stewardship - Exercises independent judgment and institutional perspective; safeguards academic integrity, regulatory compliance, and confidential information; aligns Registrar operations with University priorities; and holds self and others accountable for results.

Strategic Execution and Operational Accountability - Establishes clear priorities, measurable service standards, and effective controls; deploys resources responsibly; uses evidence to address performance gaps; and leads systems and process improvements that deliver sustained institutional value.

People Leadership and Cross-Functional Influence - Sets uncompromising standards for performance and conduct; develops and holds staff accountable; resolves complex issues decisively; and builds productive partnerships across Academic Affairs, Enrollment Management, Information Technology, and University leadership.

Salary range for this position is: $80,670-$90,000

*Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

Days 8:30a-4:30p with occasional evening and weekend hours. Position is primarily based at the Webster Groves campus with the option for on-site flexible.

Location

Webster Groves Campus-WEBG

Minimum Qualifications

Seven years of experience in Registrar, Enrollment Management and/or student services/advising with at least 4 years of progressively responsible management, leadership, administrative, supervisory, professional experience.

Functional/Technical Skills*

• Experience in understanding, interpreting, and implementing FERPA regulations and experience on issues on the protection of confidential student records.
• Extensive knowledge of registrar functions, technology, and systems.
• Demonstrated knowledge of the rules, regulations, and laws regarding student records
• Demonstrated strong analytic and problem-solving skills with creative mindset to enhance models and processes.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to supervise and manage team members and operations
• Attention to detail and ability to deliver high quality work.
• Ability to handle multiple assignments of various durations
• Ability to work as an effective team member, and partner with others for effective solutions.
• Excellent organizational skills in identifying and prioritizing work activities

Department

Registrar's Office-REGR

Physical Demands

Within the normal range of an office experience.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.