Universal Teller I - Sitka Branch

First National Bank Alaska; Sitka (AK); On-site; USD 23,014 - 32,778; Full time

Job summary

First National Bank Alaska is seeking a Universal Teller I for the Sitka Branch. This role involves delivering exceptional customer service, managing various customer transactions, and maintaining a balanced cash drawer while adhering to bank policies.

The ideal candidate should have at least 6 months of teller experience or equivalent customer service experience. Knowledge of bank products and the ability to engage customers about their banking needs are essential.

Qualifications

• Minimum 6 months teller experience or one year customer service and 6 months cash handling.
• Knowledge of personal computer operation and ability to type 35 wpm.
• Ability to handle sensitive information with discretion.

Responsibilities

• Deliver exceptional customer service through financial transactions.
• Maintain knowledge of bank products and identify cross-sell opportunities.
• Process financial transactions per established procedures.

Skills

Strong communication and interpersonal skills

Ability to maintain confidentiality

Basic computer skills

Education

6 months teller experience or 1 year customer service

Tools

10-key calculator

Job description

Universal Teller I – Sitka Branch

Salary: $20.25 per hour minimum, plus 10% differential. Salary offer will be commensurate with experience.

Schedule: Monday‑Friday, 8:45 a.m. – 5:45 p.m.

General Purpose Summary

Responsible for delivering consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently while adhering to defined cash limits, bank policy, and procedures. The position actively learns about and demonstrates knowledge of bank products/services, promoting those that meet customers’ banking needs, and maintains a balanced cash drawer and strong customer relationships.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides consistent and exceptional service that enhances customer interactions by demonstrating a genuine desire to assist and delivering high‑level support that contributes to the overall branch experience.
• Maintains comprehensive knowledge of all consumer products and services and demonstrates use of consumer digital platforms; confidently engages customers in conversations about banking needs to identify cross‑sell opportunities and strengthen relationships.
• Provides excellent customer service by explaining account‑related questions and services and identifying opportunities to refer customers to an FNBA specialist.
• Accepts and accurately processes all financial transactions following established procedures, including incoming mail, night depository transactions and mailed requests to close accounts.
• Maintains and balances cash and coin supply within defined accuracy standards; replenishes and balances Cash Recyclers and Automated Teller Machines.
• Processes lines of credit advances, customer cash shipments and wire transfer requests.
• Scans and balances proof work throughout the day and adheres to the Branch Capture Schedule.
• Abides by First National Bank Alaska policies and procedures, complies with all regulatory requirements, and completes mandatory compliance training.
• Performs other work‑related duties as assigned by supervisor.

Compliance Expectations

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Be knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank’s operations by identifying and safeguarding confidential information.

Qualification Requirements

Education and/or Experience

Minimum: 6 months teller experience; or one year customer service and 6 months cash handling experience.

Preferred: FNBA experience.

Other Skills and Abilities

Knowledge of personal computer operation (monitor, keyboard, mouse), ability to type 35 wpm, operate a 10‑key calculator, and general knowledge of office machines. Strong communication and interpersonal skills, discretion, good judgment, and unquestionable integrity and ethics. Ability to maintain confidentiality when handling sensitive information.

Language Skills

Ability to read, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers and employees of organizations.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, and percentages; apply basic algebra concepts.

Reasoning Skills

Ability to solve practical problems and handle situations with limited standardization, interpret instructions in written, oral, diagrammatic, or schedule form.

Physical Demands

Employee must sit regularly; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear frequently; stand, walk, stoop, kneel, crouch, or crawl occasionally. Must lift or move up to 25 pounds regularly and up to 50 pounds occasionally. Requires certain vision abilities (close, distance, color, peripheral, depth perception, ability to adjust focus).

Working Conditions

The work environment is moderately noisy. It involves sitting in a branch environment, interacting with customers and handling cash while complying with bank policies and regulations.