Personal Banker I - Sitka Branch

First National Bank Alaska; Sitka (AK); On-site; USD 26,651 - 37,958; Full time

Job summary

First National Bank Alaska is seeking a Personal Banker I for the Sitka Branch. This role involves providing exceptional customer service and assisting clients with various banking products. The ideal candidate will have at least two years of customer service experience related to financial services.

You will be responsible for engaging with customers, opening accounts, and guiding them through loan applications, ensuring a high-quality banking experience. Compensation starts at $23.45/hour with a 10% differential based on experience.

Qualifications

• Minimum two years of customer service experience, preferably in financial industry.
• Ability to read and interpret banking products and related procedures.
• Strong ethical conduct and integrity.

Responsibilities

• Provide consistent and exceptional customer service.
• Engage with customers to uncover banking needs.
• Open and update consumer and business accounts.
• Assist with personal loan and credit card services.
• Perform teller corrections and approve transactions.

Skills

Customer service experience

Relationship development

Communication skills

Mathematical skills

Ability to use personal computer

Education

Two years of customer service experience

Knowledge of First National Bank Alaska products and services

Job description

Personal Banker I - Sitka Branch

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers.

Join a Team Dedicated to Exceptional Customer Service!

The Personal Banker assists customers by knowing the products and services the bank offers that best meet their needs. The role involves greeting and assisting them with transactions while connecting them to other department experts as needed. Candidates should have banking experience or significant experience in a regulated industry with strong customer relationship skills and an understanding of products and services that best assist customers.

Salary: $23.45/hour minimum, plus 10% differential. The payment schedule is competitive and commensurate with experience.

Schedule: Monday‑Friday

GENERAL PURPOSE SUMMARY

Responsible for welcoming customers to the branch and delivering consistent and exceptional customer service through engagement. The Personal Banker builds and deepens relationships by uncovering banking needs and recommending appropriate products, services, and solutions. The role may include coaching and mentoring branch employees and working closely with the Branch Manager or Operations Supervisor to ensure operational controls and daily branch functions are completed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides consistent and exceptional service that enhances customer interactions through a genuine desire to assist and a high level of support, contributing to the overall branch experience.
• Engages with customers to uncover banking needs and leverages knowledge to cross‑sell multiple products, services, and solutions, increasing the bank’s revenue and providing added value.
• Opens and updates consumer and business accounts, including high‑complexity ownerships.
• Demonstrates advanced knowledge of consumer and business digital platforms, engaging customers in conversations and showcasing mobile applications.
• Has advanced knowledge of Cash Management services and makes recommendations, acting as liaison between the Cash Management Sales Team and customers.
• May direct, coach, and mentor other branch employees, working closely with the Branch Manager or Operations Supervisor.
• Assists with personal loan and credit card services, guiding consumer customers through loan and credit card application processes.
• Supports business credit card transactions and application processes.
• Assists customers with debit card cancellations, reissues, account disputes, stop payments, and transaction research.
• Performs teller corrections, approves customer transactions, and verifies and sends wire transfers within defined limits and authority.
• May act as Vault Teller, Safe Deposit Box Attendant, or Universal Teller II as assigned.
• Abides by First National Bank Alaska policies and complies with all regulatory requirements, completing compliance training and following internal procedures.
• Performs other work‑related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Know and comply with bank policies, procedures, laws, and regulations that apply to the job.
• Maintain customer confidence and protect the bank’s operations by safeguarding confidential information.

QUALIFICATION REQUIREMENTS

EDUCATION and/or EXPERIENCE: Minimum: Two years of customer service experience with at least one year of relationship development experience in the financial industry; or three years of relational sales experience. Preferred: Knowledge of First National Bank Alaska products and services.

SKILLS and ABILITIES: Knowledge of personal computer operation, ability to keyboard 35 wpm and operate a 10‑key calculator. Word processing and spreadsheet experience preferred. Strong communication and interpersonal skills, discretion, good judgment, integrity, and ethical conduct with confidentiality.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations, and standard banking services contracts. Ability to write reports, correspondence, and present information effectively.

MATHEMATICAL SKILLS: Ability to calculate figures such as discounts, interest, commissions, percentages, fractions, ratios, and proportions.

REASONING SKILLS: Ability to solve practical problems, define issues, collect data, establish facts, and draw valid conclusions while interpreting instructions in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Activities include talking, hearing, standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, and crawling. Frequently lifting or moving up to 25 pounds; occasionally up to 50 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

WORKING CONDITIONS

The work environment is usually moderate noise. The job is performed in a branch setting with normal environmental conditions for customer service.