Universal Teller I (Full Time)

ibc; Luling (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

IBC Bank is hiring a Universal Teller I to conduct and process customer banking transactions and deliver the IBC Experience. You will maintain a balanced cash drawer, promote bank products, and provide prompt, friendly service in an in-office setting.

The position emphasizes cash handling, accuracy, and relationship-building to meet customers' financial needs across the branch network.

Qualifications

• Strong communication skills, bilingual preferred for border markets.
• Accurate, detail-oriented with basic math.
• Ability to build customer relationships and promote bank products.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver friendly customer service and IBC Experience.
• Balance cash drawer and perform end-of-day procedures.
• Promote bank products and services to customers.
• Support branch procedures and training for others.
• Coordinate with other branches when needed.

Skills

Oral & written comms

10 Key

Quality/Accuracy

Teamwork

Policy awareness

Sales orientation

Customer service

Learning strategies

Mathematics

Critical thinking

Decision making

Problem solving

Education

High school diploma or GED

Cash handling experience (1–6 months)

People interaction (1+ years)

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's \"We Do More\" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type

Full time

This is an in-office position.

Department

705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the \"IBC Experience\". This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer's banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS

• Process paying and receiving teller transactions


• Deliver the IBC Experience by providing prompt, efficient and friendly customer service


• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process


• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities


• Perform successfully to the Sales Performance Goals and Referral Programs


• Participate in product and service initiatives for bank growth


• Attend company meetings


• Process foreign currency transactions


• Follow proper procedures to minimize errors and reduce losses


• Assist in solving issues that pertain to customer transactions


• Answer all banking related inquiries


• Operate and maintain all necessary teller equipment


• Assist with branch procedures under dual control requirements including the branch opening/ closing


• Assist on-the-job training for their branch and other branches


• Flexibility to report to work and assist other branches


• Perform the duties of the sales functions


• Perform other duties as assigned

SKILLS

• Good oral and written communication (Bilingual preferred for border markets).


• 10 Key


• Focus on Quality/ Accuracy


• Teamwork


• Sensitivity to Guidelines


• Focus on Sales/ Results


• Service Oriented


• Learning Strategies


• Mathematics


• Critical Thinking


• Problem solver


• Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent


• 1 to 6 months cash handling preferred


• 1 + years of experience interacting with people preferred