Universal Teller I

International Bancshares Corp; Duncan (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading bank is seeking a Universal Teller I in Duncan, OK. This full-time position involves processing customer transactions and providing exceptional service while adhering to bank policies. Ideal candidates will have strong communication skills and a focus on customer satisfaction, with opportunities for growth within the bank.

Qualifications

• 1 to 6 months cash handling preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver prompt, efficient, and friendly customer service.
• Balance and maintain assigned cash box.

Skills

Communication

Teamwork

Sales/Results Focus

Problem Solving

Critical Thinking

Education

High school graduate or GED equivalent

Job description

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IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type

Full time

This is an in-office position.

Department

705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the "IBC Experience". This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer's banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned
  
  

Skills

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key
• Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities
  
  

Education & Experience

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

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