Universal Banker I - Teller

Peoples Bank; Athens (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Mitarbeiter für eine vertriebsorientierte Position, die exzellenten Kundenservice bietet. In dieser Rolle sind Sie verantwortlich für die Eröffnung von Konten, die Bearbeitung von Transaktionen und die Unterstützung der Kunden bei ihren Anliegen. Die Peoples Bank bietet eine herausfordernde Arbeitsumgebung, in der Teamarbeit und Integrität geschätzt werden. Sie werden Teil eines dynamischen Teams, das sich für den Erfolg der Kunden und die Erreichung von Verkaufszielen einsetzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

401(k) mit Arbeitgeberbeitrag

Mitarbeiteraktienkaufplan

Bildungsunterstützungsprogramme

Bezahlter Urlaub

Feiertagsvergütung

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Fähigkeit, in einem schnelllebigen Umfeld mit Genauigkeit zu arbeiten.

Responsibilities

• Bereitstellung exzellenten Kundenservice gemäß den Richtlinien der Peoples Bank.
• Verarbeitung komplexer mehrstufiger Kassentransaktionen.

Skills

Kundenservice

Verkauf

Microsoft Office

Kommunikationsfähigkeiten

Vertraulichkeit

Education

High School Diploma oder GED

Tools

Salesforce

Microsoft Windows

Job description

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, and 2023
• Top Workplaces USA national award in 2022, 2023, and 2024
• Newsweek's America's Best Banks 2023, and 2024
• Newsweek's America's Greatest Workplaces for Women 2025
• U.S. News & World Report's Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. Will have the ability to open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with maintenance request, and resolve customer service issues. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. This is a sales and service role and is vital in helping the branch obtain goals, while providing industry leading customer service.

Job Duties

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources. Will provide follow up to customer on resolution.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.
• Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce.
• Consistently meeting or exceeding sales referral goals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Will be responsible for following operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.

Education, Experience and Job Skills

• High School Diploma or GED.
• Minimum 1-year related work experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Trustworthy and confidential behavior is essential in this role.
• Daily reliable transportation.
• Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Basic Qualifications

• High School Diploma or GED.
• Minimum 1-year related experience in customer service.
• Daily reliable transportation.
• Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact [e-mail] to ask for an accommodation, alternative application process, or other inquiries