Universal Banker 1

Northwest Community Bank; Avon, Northern (CT, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

HSA with employer contribution

Paid time off

Job summary

Northwest Community Bank in Avon, CT is seeking a Universal Banker I to deliver exceptional customer service while handling transactions accurately. You will identify sales opportunities, cross-sell products, and refer clients to the branch sales team and brokerage personnel.

The role includes assisting in account opening/maintenance, meeting sales goals, and supporting team campaigns while maintaining records and ensuring regulatory compliance.

Qualifications

• High school diploma or equivalent; 6 months to 1 year in banking, retail, or sales.
• Strong communication, problem-solving, and organizational skills.
• Ability to work extended or weekend hours.

Responsibilities

• Generate business and deepen customer relationships.
• Support branch sales and work toward sales goals.
• Cross-sell products and services and refer to mortgage/brokerage as needed.
• Handle account opening and maintenance functions.
• Perform deposits, withdrawals, payments, and other transactions.
• Maintain accurate records of sales tracking results.

Skills

Customer service

Sales

Banking knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker 1

10 days ago Requisition ID: 1172

JOB SUMMARY

Under the supervision of the Assistant Branch Manager or other supervisors and or manager, the Universal Banker I, is responsible for providing exceptional customer service while conducting transactions in an accurate and timely manner. The Universal Banker I is also responsible for the sales and servicing of all bank products and services consistent with Bank policies and regulations. The Universal Banker I is expected to identify sales opportunities, cross sell products and services including referrals to branch sales team and brokerage personnel. Meets and/or exceeds the expectations of the Assessment/Deployment Coaching process; sales, service, operations, and cross training/personal development.

PRINCIPAL RESPONSIBILITIES

Responsible for Generating Business and Deepening Customer Relationships

Work with team to actively support branch sales.

Contribute to team sales goal attainment.

Participate in Team Sales Meetings, Sales Campaigns, and Branch focused sales events.

Maintain current and accurate records of sales tracking results.

Achieve personal goals in the areas of quality account opening and referrals of consumer and business accounts.

Cross sell products and services, such as business products, consumer checking, debit cards, E-banking, loan referrals, and other referrals to established affiliates; appropriately to every customer by identifying needs and providing solutions.

Able to conduct all account opening/maintenance functions.

*DEVELOPMENT OPPORTUNITIES

Maintain and oversee wire authority of up to $50,000.

May interview and complete consumer loan applications.

May perform preliminary underwriting. May close consumer loans.

May be registered for an NMLS number. Maintains a unique Identifier number through the NMLS Federal Registry. Is responsible to provide the unique NMLS number to mortgage applicants as required and requested, number must be included on all written, and electronic communication including, telephone voicemail, text messages, and email signatures and business cards.

May interview customers and complete mortgage applications. May perform preliminary mortgage underwriting functions. Must have an NMLS number.

Responsible for Providing Exceptional Customer Service

Provides efficient, effective, and courteous customer service. Consistently deliver customer service by acknowledging customers immediately, making eye contact, using the customer’s name and giving undivided attention. Using standard greetings and farewells and thanking the customer for banking with us.

Constantly look for ways to improve the customer experience and communicate those ideas to branch management.

Build customer relationships to encourage business retention.

Complete all work with accuracy and in a timely manner.

Address customer complaints and escalates customer complaints to supervisor as appropriate.

Responsible for Adhering to Policies, Procedures, and Ensuring Operational Soundness

Perform a variety of transactions to service the customer, including processing deposits, withdrawals, making payments, cashing checks, redeeming bonds, and scan daily work, etc.

Perform operational functions and adhere to the policy and procedure as outlined in our Bank’s manuals (i.e., Reg. CC, BSA, etc.)

Balance transactions and cash at the end of the day and participate in the branch settlement. Balance ATM, Coin Machine, and Cash Vault.

Perform functions such as answering phone, filing, safe deposit box escort, audits, etc. (Winsted Branch Only; serve as receptionist when needed).

Perform all duties in accordance with prescribed regulatory compliance guidelines.

*DEVELOPMENT OPPORTUNITIES

Responsible for Identifying Cross Training Opportunities and Personal Development

May assist in new hire onboarding.

Continuously strive to improve personal development through policy, product, and banking knowledge.

Maintain current knowledge of Bank’s products and services as well as policies and procedures.

Attend relevant seminars and courses to update and advance knowledge and skills.

Volunteer for special projects within the scope of your job responsibilities, including CRA eligible activities.

Participate in community events and professional relationships for the benefit of the bank.

EDUCATION/EXPERIENCE REQUIREMENTS

High school diploma or equivalent required with 6 months to 1 year of relevant experience in banking, retail or sales. Supervisory experience preferred. Must possess strong communication, problem solving, and organizational skills. Proven ability to interact in a positive and professional manner with customers and peers. Knowledgeable in all Bank policies and regulations related to branch transactions. Must have full working knowledge of Microsoft Office Suite; Outlook, Word, Excel and PowerPoint. Must be able to work extended or weekend hours. Regular attendance is an essential function of this position.

INITIATIVE

Universal Banker I tasks are generally standardized, not subject to major variation. Some application of judgment is required in guiding, training Universal Bankers, balancing, night drop, audits, cross selling Bank products and services and in ensuring the proper application of Bank and regulatory policies is followed. Supervision received is intermittent checks with all problems referred to supervisor.

RESPONSIBILITY

Most errors are detected and corrected almost immediately. Failure to follow policies and regulations, such as accepting a fraudulent check, could lead to a monetary loss by the Bank. Most of work verified or checked. Corrections involve some trouble in back checking by others. Poor customer service might lead to loss of business for the Bank. Failure to sell or cross sell will result in lost future revenue. This position has a high degree of access to customer account information. The position has frequent daily contact with customers to process customer transactions. Contacts within the Bank are with immediate peers and supervisor to give and receive routine information.

SUPERVISION

May Supervise 0 to 6 employees in the absence of the Assistant Branch Manager and Universal Banker II, responsible for overseeing the quality and quantity of work of employees performing similar work.

POSITION CONDITIONS

Normal. While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle controls; and talk or hear. The employee is required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, monitoring computer screens for long periods of time and the ability to adjust focus.

Employee Benefits Snapshot

• Medical Insurance (UnitedHealthcare)
• Prescription Drug Coverage
• Dental Insurance (Guardian)
• Vision Insurance (EyeMed)
• AFLAC supplemental coverage
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (Medical & Dependent Care)

Paid Time Off (PTO)

Full-Time and Benefit Eligible Employees receive a variety of paid time off benefits (prorated based on hire date), including:

• Vacation Time
• Personal Time
• Sick Time
• Birthday Day Off
• Floating Holiday
• Short-Term Disability

Part-Time Employees (20-30 hours) receive:

• Vacation Time
• Personal Time
• Company-Paid Life Insurance
• Company-Paid AD&D Insurance
• Employee Assistance Program (EAP) for counseling, financial, legal, and family support

Retirement

• 401(k) Plan
• 4% automatic company contribution
• 50% match on the first 8% you contribute
• Potential annual profit-sharing contribution

Additional Resources

• Virtual Medical Visits
• Wellness Programs
• Behavioral Health Support
• Wellness Rewards Program

Medical benefits are available to eligible full-time employees and generally become effective on the first day of the month following 60 days of employment. Paid Time off becomes effective on the first day of month following 90 days of employment.

This summary provides an overview of available benefits. Refer to official plan documents and company policies for complete details and eligibility requirements.