Universal Operations Specialist I - Grasmere, Staten Island, NJ

Columbia Bank; New York (NY); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

Bonus programs

ESOP

Life Insurance

Paid Time Off

Paid Sick Time

Bank Holidays

401k program

Job summary

Columbia Bank is seeking an Universal Operations Specialist I based in Staten Island, NY. The role supervises teller operations and oversees the teller portion of Universal Banking training, while assisting in reaching branch goals.

The position requires coordinating schedules and ensuring proper handling of daily teller activities. Training is provided for universal banker responsibilities, with a focus on accuracy, security, and customer service excellence.

Qualifications

• 2-4 years of teller, platform and supervisory experience.
• Solid knowledge of banking products and procedures.
• Strong communication and attention to detail.

Responsibilities

• Supervise teller operations and training portions of Universal Banker program.
• Schedule hours and assign work for teller staff.
• Ensure daily consolidation of teller sheets and security of vault and negotiable items.
• Approve transactions on selected deposits within limits.
• Handle returns, collections, and overdrafts as assigned.
• Support new accounts and teller activities as needed.

Skills

Teller supervision

Customer service

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Operations Specialist I - Grasmere, Staten Island, NJ

Regular Full-Time Administrative Staten Island, NY, US

Salary Range: $23.05 To $26.00 Hourly

Northfield Bank became a division of Columbia Bank on July 20, 2026. This position is based at a Northfield Bank location that is anticipated to rebrand and operate as a Columbia Bank location in early 2027

Summary Supervises teller operations including responsibility for teller portion of Universal Banker training. Oversees daily consolidations of teller proof sheets and maintains security for teller area, negotiable items and opening and closing of vault and contents. Assists in reaching all goals set for the branch.

Job Responsibilities

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;


• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;


• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;


• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;


• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;


• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;


• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;


• Performs other job related duties as assigned.

Qualifications

• 2-4 years of teller, platform and supervisory experience;


• High school diploma, general education degree (GED) or higher;


• Strong knowledge of banking products;


• Sound judgment in decision making and problem solving;


• Precise figure aptitude and strong attention to detail;


• Strong interpersonal, time management and organizational skills;


• Excellent verbal and written communication skills required;


• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);


• Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members;


• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;


• Ability to supervise/ lead Teller line and coach and mentor as needed;


• Ability to stand for extended periods of time;


• Ability to work weekends as needed or scheduled;


• Ability to lift up to 20 lbs.

Desired Skills

• Independent and highly motivated self-starter;


• Results oriented with proven track record to motivate self and others to accomplish objectives;


• Dedicated, enthusiastic, and driven; possesses a strong work ethic;


• A collaborator and team player, translating knowledge and experience into strong and productive relationships;


• Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training

We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

Columbia Bank offers the following benefits:

• Medical, Dental, Vision and Rx which are contributory.


• Bonus programs.


• Employee Stock Option Program (ESOP).


• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).


• Paid Time Off (PTO) which includes Personal and Vacation Time.


• Paid Sick Time.


• Bank Holidays.


• Employees may participate in the 401k program.

Schedule

Monday to Friday: 8:30am until closing, working 40 hours, m ust be able to work Saturdays : 8:30am until closing based on business needs.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Attachments (1)

Columbia Bank 2026 Benefits Guide FINAL 01.01.2026.pdf