Personal Banker Associate II - West Carmel

Fifth Third Bank; Carmel (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank in Carmel, IN seeks a Retail Personal Banker II to develop client relationships while promoting a full range of deposits, loans and fee‑based services. The role emphasizes consultative selling, needs assessment, and proactive outreach to improve customer financial health.

Selected candidates will rotate through onboarding with Operations and Sales & Service, ultimately supporting growth in consumer and small business banking.

Qualifications

• Uses consultative sales process and Financial Needs Assessment to identify customer needs.
• Maintains knowledge of retail products and services and recommends solutions.
• Proactively reaches out to customers using CAMP and other tools for financial reviews.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to understand customer needs.
• Maintain deep knowledge of retail products and services and recommend suitable solutions.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Work with business partners to refer customers for holistic financial solutions.
• Meet or exceed customer experience and production goals; propagate ethical behavior and risk awareness.

Skills

Consultative selling

Financial Needs Assessment

Relationship building

Cross-selling

Customer service

Communication

Education

College degree or equivalent experience

Tools

CAMP marketing tool

Job description

General Function

Selected candidates are intended to become a Retail Personal Banker II after completing a 4‑8 week onboarding and education program that includes rotations in Operations and Sales & Service. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee‑based services and the retention of customers. Candidates will be responsible for selling a full range of banking products and services to meet existing and prospective customer needs, while providing specialized care and service to existing and prospective bank customers. Candidates will utilize and promote the consultative sales and service process, using the prescribed tools and interacting with staff for referral activity. They are also responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Candidates must always do the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite.

Essential Duties and Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to the existing customer base and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions confidently and own customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Supervisory Responsibilities

None.

Minimum Knowledge, Skills and Abilities Required

• College degree or work experience providing transferrable skills or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities designed to acquire new consumer household and small business customers and/or cross‑sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
• Travel outside of the affiliate will be required for various classroom training sessions.

Personal Banker Associate II – West Carmel

Location: Carmel, Indiana 46032

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.