Universal Deposit Operations Specialist

Enterprise Bank & Trust; Festus (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Enterprise Bank & Trust in Festus, MO, seeks a Universal Deposit Operations Specialist to support day-to-day operations across Deposit, Cash, and Specialized Deposits, ensuring timely processing and policy adherence. You will investigate discrepancies, handle electronic payments and returns, and provide superior service to internal and external customers while collaborating with cross-functional teams.

Required: high school diploma and 2–3 years of relevant experience; strong math, analytical,

Qualifications

• High School diploma or equivalent required.
• 2–3 years of relevant experience.

Responsibilities

• Assist with researching Cash Vault, ATM/ITM and Teller balancing discrepancies.
• Process electronic payments and exceptions (returns, chargebacks, adjustments, overdraft decisions).
• Cross-train in Deposit Operations, Cash Operations, and Specialized Deposits.
• Provide superior customer service to internal and external customers.
• Complete General Service Requests for Deposit Operations, Cash Operations & Specialized Deposits.
• Recognize problems that could have a customer or regulatory impact and elevate to the appropriate manager.
• Participate in required training courses related to job.
• Perform other duties as assigned.

Skills

Communication skills

Time management

Customer service

Mathematical ability

Analytical skills

Attention to detail

Independence

Adaptability

Fast-paced work

Education

High School diploma

Tools

Microsoft Office

Google Apps

Adobe PDF

Banking software

Financial systems

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title: Universal Deposit Operations Specialist

Job Description:

Summary

Universal Deposit Operations Specialist will be responsible for supporting the day-to-day operations of multiple banking departments, including Deposit Operations, Cash Operations, and Specialized Deposits. Functions of each department are time sensitive and must be adhered to by means of policy and procedure.

Essential Duties & Responsibilities

• Assist banking units with researching Cash Vault, ATM/ITM and Teller balancing discrepancies or differences.
• Responsible for electronic payment processing/exception item processing, including but not limited to: returns, chargebacks, adjustments, overdraft decisions and non-post item decisions.
• Cross train in the functions of Deposit Operations, Cash Operations & Specialized Deposits.
• Responsible for providing superior customer service to internal and external customers.
• Assist with projects.
• Participate in required training courses related to job.
• Complete General Service Request (GSRs) for Deposit Operations, Cash Operations & Specialized Deposits.
• Recognize problems that could have a customer or regulatory impact and elevate to the appropriate manager.
• Perform other duties as assigned.

Qualifications

• Ability to work independently, with little to no supervisory oversight.
• Requires excellent communication skills, good time management skills and the ability to initiate and embrace change.
• Ability to work in a fast paced environment.
• Strong Customer Service.
• Excellent mathematical, analytical, and organizational skills, with strong attention to detail with immediate and accurate results.
• Ability to operate computers, adding machines and a variety of office equipment.

Supervisory Responsibilities

• None

Education and/or Experience

• High School or equivalent required
• 2 - 3 years of relevant experience

Computer and Software Skills

• Microsoft Office Suite
• Google Apps
• Adobe PDF
• Banking Software
• Navigating multiple financial software systems

Certifications, Licenses, and Registrations

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.

If you would like more information about your EEO rights as an applicant under the law, please click HERE.