Universal Banker - Waterford Lakes

Fairwinds-Credit-Union; Orlando (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account (HSA) $700/year

Maternity leave program

Insurance (medical, dental, vision, 8)

Job summary

FAIRWINDS Credit Union in Orlando is hiring a Member Service Specialist (Universal Banker) at the Waterford Lakes branch to guide members through banking choices, open accounts, and deliver tailored financial solutions with a consultative approach.

You will build trust, promote online and mobile tools, and grow member relationships while supporting branch goals. Prior banking and lending experience are required, along with a passion for helping members achieve financial freedom.

Qualifications

• Experience in a member-facing role with strong customer service skills.
• Previous banking experience required.
• Previous lending experience in a financial institution required.

Responsibilities

• Serve as the go-to resource for members by handling teller and platform transactions accurately.
• Open new accounts and recommend products/services based on members' needs and goals.
• Build trust and deepen relationships through consultative conversations to support financial goals.
• Promote deposit accounts, loans, investments, and digital banking tools.

Skills

Banking experience

Customer service

Job description

Description

Financial Freedom Happens Here - and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom, for our members and for you.

As a Member Service Specialist (Universal Banker) for our Waterford Lakes branch, you'll be at the heart of that mission. This role is more than just opening accounts or processing transactions; you will be helping members take meaningful steps toward financial freedom. Whether someone is building savings, improving their credit, purchasing a home, paying off debt, or planning for the future, you'll play an important role in helping them achieve their goals.

You'll combine traditional banking expertise with a consultative approach focused on education, empowerment, and long-term relationships. By understanding each member's unique situation, you will help uncover opportunities, provide guidance, and deliver solutions that move them closer to financial freedom.

Grow as a Financial Freedom Coach

At FAIRWINDS, we invest in your development beyond traditional banking skills. Through our Financial Freedom development course, you'll gain valuable knowledge and tools that help members build healthier financial futures while expanding your own professional expertise.

As part of your development journey, you'll have opportunities to:

• Receive Financial Freedom Coach training and certification
• Learn milestone-based financial coaching techniques
• Develop expertise in budgeting, savings, debt reduction, and financial wellness
• Strengthen advisory skills while making a meaningful impact on members' lives

Your Role in Our Mission

• Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products and services based on members' unique financial needs and goals.
• Build trust and deepen relationships through consultative conversations that support members on their journey to Financial Freedom.
• Recommend deposit accounts, loans, investment and insurance products, and digital banking tools that align with members' financial goals and circumstances.
• Help members identify lending solutions that support important life milestones through inbound, outbound, and referral-based conversations.
• Deliver prompt support for service-related needs such as account maintenance and problem resolution.
• Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
• Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
• Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

What Makes You a Great Fit

• Demonstrated success in a member-facing role.
• Previous banking experience required.
• Previous lending experience in a financial institution required.
• Passion for helping people improve their financial well-being and achieve meaningful financial goals.
• You lead with care and know how to listen and respond to members' needs.
• Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
• Confident initiating financial conversations, uncovering member goals, educating members on available solutions, and making thoughtful recommendations that support long-term financial wellness.
• Proven track record of achieving individual and/or branch goals.
• Excellent communication, problem-solving, and organizational skills.
• Able to adapt quickly and take initiative to serve where you're most needed.

A Culture of Care and Reward

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

AtFAIRWINDSCreditUnion, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through TheFAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2025 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work,FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.