Universal Banker - (Union Grove)

Community State Bank; Union Grove (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Community State Bank is seeking a Universal Banker III to support customers with deposits, withdrawals, loan payments and account openings. You will handle routine transactions, resolve issues, and promote banking products to meet customer needs.

You will work across CSB locations in Racine, Kenosha and Walworth counties, providing exceptional service in a fast-paced environment and helping customers achieve their financial goals.

Qualifications

• High school diploma or GED required; sales experience preferred but not required.
• Ability to perform routine banking transactions and open/maintain accounts.
• Strong customer service, communication, and problem-solving skills.
• Willingness to travel to CSB locations in Racine, Kenosha and Walworth counties.

Responsibilities

• Process deposits, withdrawals, loan payments, and other routine transactions.
• Open and maintain personal and business deposit accounts, including IRAs/HSAs as applicable.
• Provide exceptional customer service and resolve account-related issues promptly.
• Cross-sell banking products and services to meet customer needs.
• Comply with bank policies and regulatory requirements.

Skills

Customer service

Cross-selling

Transaction processing

Communication

Problem solving

Education

High School Diploma or GED

Job description

Are you passionate about serving your community and helping your neighbors? Are you talented, creative or hard-working? All of the above? Do you want to work in a fun and rewarding environment? As a member of the CSB team, not only will you experience our supportive work culture, but you will also receive the opportunities, tools and encouragement critical for professional growth.

At Community State Bank, we are more than just a bank, we focus onbuilding strong successful partnerships based on respect and trust. Our goal is providingopportunity to our customers, employees, and the communities we serve.

Purpose:

Universal Banker III (UB III) is responsible for conducting transactions; opening and maintaining both personal and business accounts; conducting account resolutions; as well as consumer lending duties. A UB III will also pursue cross-selling opportunities for current and future customers. The primary purpose of a UB III is providing service and efficient solutions for our customers. A UB III will have a thorough understanding of the customer transaction requirements and be able to effectively communicate all available options, resources, and solutions to provide an exceptional banking experience.

Essential Duties and Responsibilities:

1. Transactional/Customer Assistance
   • Process customers’ deposits, withdrawals, loan payments, loan/cash advances, cashier’s checks, and other routine transactions.
   • Routinely provide customers with accurate information and troubleshoot customer issues.
   • Familiar with company resources available to best assist customers.
   • Assist customers with access to safe deposit boxes, address changes, & travel notifications.
   • Troubleshoot issues with debit cards, credit cards, online banking, & answer general account questions.
   • Sell gift and travel cards.
   • Collecting information for, as well as executing wire transfers.
   • Balance and service branch ATMs and vaults.
   • Close depository accounts (checking, savings, money market, COD, HSAs, IRAs, etc.).
   • Open depository accounts such as checking, savings, money market, CODs, HSAs, IRAs, etc.
   • Take loan applications and can quote rates, terms, projected payments, as well as performing the loan closing.
2. Branch Responsibilities

• Follow proper branch opening and closing procedures.
• Balance and service ATM and cash vault.
• Assist customers with access to safe deposit boxes.
• Provide exceptional customer service through all means of communication.
• Open and maintain personal deposit accounts (including IRAs and HSAs).
• Aid Assistant and Branch Managers, as needed.

1. Cross selling
   • Recognize customer cues for appropriate products and services they currently may not be using.
   • Comply and work toward the branch goals to achieve and/or exceed branch growth potential.
2. Account Acquisition
   • Open personal and business accounts for new and existing customers.
   • Perform follow-up with customers.
   • Responsible for updating the necessary customer account maintenance/changes.
   • Execute the loan application process and perform loan closings.
3. Other Activities
   • Ability to demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities. Knowledge may be gained through coursework and on-the-job training. Must be able to keep up to date on regulations changes; follow all bank policies and procedures and compliance regulations; and complete all annual required or job-specific training coursework.
   • Promote CSB as a local relationship-building financial institution- with a heavy focus on volunteerism and teamwork.
   • Provide co-workers with positivity and support when searching for solutions.
   • Have a strong desire to undergo training designed to impact financial knowledge and enhance job skills.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be eager to learn new materials in this ever-changing industry.

Education: High school diploma or equivalent GED. Some banking or sales experience is preferred but not required.

Responsibility and Decision-Making: Recognize any suspicious behavior and can make decisions on when to consult higher management on any transactions.

Supervision of Others: N/A

Physical Demands: Ability to lift boxes of coin and work in a fast-paced environment.

Work Environment: Fast paced.

Travel: This position would be working and traveling to other CSB locations in the Racine, Kenosha and Walworth counties.