Universal Banker I (43146)

Security Financial Bank; Eau Claire (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Professional development

Tuition support

Saturday shift pay differential

Comprehensive benefits

Volunteer time off

Community impact

Job summary

Security Financial Bank headquartered in Eau Claire, WI is seeking an Universal Banker I to deliver outstanding customer service, process a range of teller transactions, and help customers select banking solutions. The role emphasizes building lasting relationships while gaining exposure to multiple retail banking functions.

You will handle deposits and account servicing, assist with online and mobile tools, and ensure compliance with bank policies.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience in banking or financial services.
• Previous experience opening and servicing deposit accounts preferred.
• Strong customer service and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Ability to prioritize tasks and make sound decisions.
• Strong attention to detail and accuracy.
• Comfortable learning and using multiple banking systems and technology.
• Positive attitude with a willingness to learn and grow.

Responsibilities

• Process deposits, withdrawals, loan payments, account maintenance, and other teller transactions accurately.
• Assist customers with opening and servicing deposit accounts.
• Answer questions regarding accounts, products, services, and digital banking tools.
• Support customers with Online Banking, Mobile Banking, Bill Pay, Remote Deposit, Zelle, and other electronic services.
• Process cashier's checks, money orders, wire transfers, debit card services, and other customer requests.
• Balance teller drawer and maintain accurate records while following established procedures.
• Identify customer needs and recommend appropriate bank products and services.
• Resolve customer concerns professionally while delivering exceptional service.
• Assist the Call Center as needed.
• Ensure compliance with bank policies, procedures, and banking regulations.

Skills

Customer service

Banking products

Relationship-building

Communication

Problem solving

Education

High School diploma or equivalent

Job description

Job Details

Job Location: Eau Claire Branch - Eau Claire, WI 54701

Position Type: Full Time

Education Level: High School

Job Category: Banking

Consistent Daytime Hours | Positive Team Culture | Community Impact

Why Join Us

• A consistent, daytime schedule


• A supportive, inclusive culture that recognizes your contributions


• Paid training and professional development opportunities


• Tuition support for finance/banking courses and certifications


• Saturday shift pay differential


• Comprehensive benefit package


• Paid volunteer time off


• & more!

Position Summary

As Universal Banker I, you'll provide exceptional customer service by processing transactions, assisting with account services, and helping customers identify banking solutions that meet their financial needs. You'll build lasting relationships while gaining experience across a variety of retail banking functions. Your responsibilities will include:

• Process deposits, withdrawals, loan payments, account maintenance, and other teller transactions accurately


• Assist customers with opening and servicing deposit accounts


• Answer questions regarding accounts, products, services, and digital banking tools


• Support customers with Online Banking, Mobile Banking, Bill Pay, Remote Deposit, Zelle, and other electronic services


• Process cashier's checks, money orders, wire transfers, debit card services, and other customer requests


• Balance teller drawer and maintain accurate records while following established procedures


• Identify customer needs and recommend appropriate bank products and services


• Resolve customer concerns professionally while delivering exceptional service


• Assist the Call Center as needed


• Ensure compliance with bank policies, procedures, and banking regulations

QualificationsWhat We’re Looking For

• High school diploma or equivalent required


• Minimum one year of customer service experience in banking or financial services


• Previous experience opening and servicing deposit accounts preferred


• Strong customer service and relationship-building skills


• Excellent communication and problem-solving abilities


• Ability to prioritize tasks and make sound decisions


• Strong attention to detail and accuracy


• Comfortable learning and using multiple banking systems and technology


• Positive attitude with a willingness to learn and grow

Working conditions, including physical requirements

• Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday.


• Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.


• Must be able to grasp and lift up to 40 pounds infrequently.


• Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).


• Serves as a representative of the organization at appropriate functions

Who We Are

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.

At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

General Notice

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

Note

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.