Universal Banker (Park Street Branch)

Madison Park Bank; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Universal Banker to bridge the roles of Teller and Relationship Banker. This dynamic position involves establishing client relationships, processing transactions, and fulfilling customer service requests. The ideal candidate will thrive in a fast-paced environment, ensuring compliance while actively identifying and addressing client financial needs. Join a forward-thinking team where your contributions will help shape the future of banking in the community, and enjoy a rewarding career with opportunities for growth and development.

Qualifications

• 1-3 years of related work experience required.
• High school diploma required; Associate degree preferred.

Responsibilities

• Process account transactions and maintenance requests.
• Identify and fulfill client financial needs through referrals.

Skills

Customer Service

Cash Handling

Account Management

Sales Skills

Education

High School Diploma

Associate Degree

Job description

The role of the Universal Banker is to perform the essential duties and responsibilities of both the Teller and Relationship Banker role with the exception of offering loan products to clients. This position will establish new client account relationships as needed while also processing account transactions at the Teller station and completing basic account maintenance requests. The Universal Banker will also be trained to handle any and all branch servicing tasks such as vault balancing, cash shipment preparation, safe deposit box access etc.

Outcomes

1) Balance Growth and Production Achievement (30%)

a. Loan Origination, New Checking Accounts, Business Deposit Accounts, Credit Cards, and Convenience Services

2) Client Service/Relationship Metrics (30%)

3) Cash Drawer Balancing (20%)

a. Balance cash drawer in accordance with bank policy and procedure.

4) Compliance and Operations Evaluation (20%)

a. Ensure compliance with all bank policies and procedures to include regulations, CIP, audit and security.

Primary Duties/Responsibilities:

• Perform daily office responsibilities and tasks such as account transactions, account maintenance, and customer correspondence.
• As needed, the Universal Banker will be responsible for processing new account requests and assisting the Branch Manager and/or Relationship Banker in cross-sell efforts to existing clients.
• While processing routine client transactions, the Universal Banker will identify current and future financial needs, and effectively refer and/or fulfill these sales to branch and strategic partners.
• Perform additional responsibilities to include client service requests such as processing stop payments, wire transfers, placing check orders, processing special instructions on accounts and processing account maintenance requests.
• Actively work with clients to identify current and future financial needs and effectively offer solutions either directly or indirectly through business partner referrals.

Requirements

Qualifications

• High school diploma required; Associate degree or equivalent preferred
• Minimum 1-3 years of related work experience required
• Park Bank is a drug free workplace. All candidates selected for new employment with PARK BANK will be required to submit to drug testing after a conditional offer of employment. Employment is contingent on the associate passing the drug test
• Credit, Criminal and Driving history will be reviewed when making final employment decisions consistent with applicable laws.
• Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status and protected veteran status.
• The Immigration Reform and Control Act of 1986 require employers to verify the employment status of each person hired.