Universal Associate (Teller & Personal Banker) - Madison

Capital City Bank Group, Inc.; Madison (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Universal Associate to provide banking services in Madison. This full-time role involves client interaction, account management, and adhering to regulatory guidelines. Candidates must have a high school diploma and experience in client services and sales to excel in this pivotal position.

Benefits

Medical, Dental and Vision Insurance

Life Insurance

401(k) with Matching

Tuition Assistance

Stock Purchase Program

Discounts on Products and Services

Qualifications

• Experience in client service, sales, and cash handling required.
• Ability to perform basic math and work with minimal supervision.
• Must be 18 years old for coverage under insurance bond.

Responsibilities

• Provide prompt and friendly service to clients.
• Open, close, and service accounts.
• Cross-sell Bank products to clients.

Skills

Client service

Sales

Cash handling

Mathematical computations

Initiative

Judgment

Education

High school diploma or equivalent

Job description

Universal Associate (Teller & Personal Banker) - Madison

Job Category: Office Delivery

Requisition Number: UNIVE003241

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• Full-Time
• On-site

Locations

Showing 1 location

Madison Office
343 W Base St
Madison, FL 32340, USA

Description

Universal Associate - Capital City Bank - More than your bank. Your banker.

Hours:

Monday - Friday 40 Hours

Saturdays: Rotation

General Summary
The Universal Associate (UA) position provides prompt, efficient and friendly service to clients. This role assists clients with their banking needs, which may include introducing clients to technology. Provides information about Bank products and services as well as identifies opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals. Follows established policies and procedures.

A Universal Associate will be responsive to both Personal Banker and Teller needs of clients.

All associates at Capital City Bank have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities Are Reflective of a Universal Associate and Not Necessarily in Order of Frequency or Importance

• Must be energetic, engaging and able to handle various client interactions with innovativebanking technologies.
• Opens, closes, services and supports all accounts, products and services.
• Uses various programs to ensure work is completed accurately and in compliance with regulations, such as: Bank Secrecy Act, Reg CC, Privacy, Currency Transaction Reporting.
• Responds to client questions or concerns in a quick, courteous and friendly manner.
• Cross-sells Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and Bank goals.
• Enters data, updates and maintains client information and status of referrals and leads, in Synapsis.
• Follows procedures for open/close office and robbery response.
• Educate clients regarding ID fraud, phishing scams.
• Process consumer and commercial transactions, i.e.: account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable.
• Keeps cash secure and maintains a high level of safety and security. Maintains cash levels; balances cash drawer daily; scans Teller work.
• Follows procedures including researching, and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards.
• Attends meetings and training sessions, as required.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties
Provides additional support to manager and department colleagues.

Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSA) Required
The following KSAs are usually acquired through 1-2 year’s work experience and/or a combination of work and education. Experience in client service, sales, cash handling is required.

• Experience in client service, sales, cash handling
• Requires concentration to avoid mistakes in counting cash.
• Ability to perform basic mathematical computations using various business machines and/or computers.
• Ability to stand and/or sit for long periods of time.
• Ability to apply initiative and work with minimal supervision.
• Ability to exercise sound and reasonable judgement.
• Sales, retail and/or referral experience is preferable, particularly in cross-marketing products and service.
• Must have attained the age of 18 for coverage under insurance bond.
• Use of and/or understand of Capital City Bank products and services is a plus.

Education
High school diploma or equivalent.

Working Conditions

• Works at desk in lobby and behind Teller line.
• Regular face-to-face contact with clients.
• Repetitive motions.
• Some lifting of heavy coins.
• Position requires sitting, standing, stooping, kneeling, and squatting.
• Receiving currency from all sources may cause environment to be temporarily sullied.
• Lobby environment requires professional demeanor, conduct and appearance.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

Qualifications

Education

Required

High School or better.

Experience

Required

Please indicate work experience when applying.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.