Universal Banker - North Orlando

FAIRWINDS; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account contribution

Maternity leave program

Medical, dental, vision, disability, &

Life insurance

Tuition assistance

Career advancement opportunities

Debt Free Club & SmartDollar

People-first culture

Job summary

FAIRWINDS Credit Union is seeking a Financial Freedom Coach to guide members toward financial wellness through education, budgeting, and advisory support. You will combine banking expertise with a consultative approach, helping members with accounts, products, and digital tools in a fast-paced, member-first environment.

The role emphasizes coaching, customer service excellence, and collaboration with the branch team to empower members on their path to financial freedom.

Qualifications

• Demonstrated success in a member-facing role.
• Previous banking experience required.
• Previous lending experience in a financial institution required.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Serve as the go-to resource for members by handling all teller and platform transactions.
• Open new accounts and recommend relevant products and services based on members' financial needs and goals.
• Build trust and deepen relationships through consultative conversations that support members' financial goals.
• Promote self-service tools including online banking, mobile apps, and ATMs.
• Maintain compliance with branch policies and support opening/closing procedures.

Skills

Member-facing

Banking experience

Lending experience

Customer service

Job description

Financial Freedom Happens Here - and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

Interested in Becoming Part of the FAIRWINDS Crew?

We're always looking for talented Member Service Specialists (Universal Bankers) to join our Central Florida branch network!

By applying to this posting, you'll be considered for current and future opportunities at any of the locations listed below. While we may not have an immediate opening at your preferred branch today, our Talent Acquisition team actively reviews applications and may contact you at any time when a position becomes available that matches your qualifications and location preferences.

Potential Opportunities May Become Available At:

• Altamonte Springs Branch
• Lake Mary Branch
• Longwood Branch
• Sanford Downtown Branch
• Sanford Lake Forest Branch

Make an Impact as a Financial Freedom Coach

This role is more than just opening accounts or processing transactions; you will be helping members take meaningful steps toward financial freedom. Whether someone is building savings, improving their credit, purchasing a home, paying off debt, or planning for the future, you'll play an important role in helping them achieve their goals.

You’ll combine traditional banking expertise with a consultative approach focused on education, empowerment, and long-term relationships. By understanding each member's unique situation, you will help uncover opportunities, provide guidance, and deliver solutions that move them closer to financial freedom.

As part of your development journey, you'll have opportunities to:

• Receive Financial Freedom Coach training and certification
• Learn milestone-based financial coaching techniques
• Develop expertise in budgeting, savings, debt reduction, and financial wellness
• Strengthen advisory skills while making a meaningful impact on members' lives

Your Role in Our Mission

• Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products and services based on members' unique financial needs and goals.
• Build trust and deepen relationships through consultative conversations that support members on their journey to Financial Freedom.
• Recommend deposit accounts, loans, investment and insurance products, and digital banking tools that align with members' financial goals and circumstances.
• Help members identify lending solutions that support important life milestones through inbound, outbound, and referral-based conversations.
• Deliver prompt support for service-related needs such as account maintenance and problem resolution.
• Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
• Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
• Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

What Makes You a Great Fit

• Demonstrated success in a member-facing role.
• Previous banking experience required.
• Previous lending experience in a financial institution required.
• Passion for helping people improve their financial well-being and achieve meaningful financial goals.
• You lead with care and know how to listen and respond to members' needs.
• Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
• Confident initiating financial conversations, uncovering member goals, educating members on available solutions, and making thoughtful recommendations that support long-term financial wellness.
• Proven track record of achieving individual and/or branch goals.
• Excellent communication, problem-solving, and organizational skills.
• Able to adapt quickly and take initiative to serve where you're most needed.

A Culture of Care and Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives, starting with your own!

AboutFAIRWINDSCredit Union
AtFAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through TheFAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2025 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work,FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!