Universal Banker II: Personal Lending & Financial Wellness

United Community Banks Inc.; Jasper (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

United Community seeks a Universal Banker II to deliver excellent customer experiences while handling everyday transactions. You’ll conduct needs-based conversations, promote banking solutions, and support customers with their financial wellness.

You will drive sales through service-to-sales interactions, cross-sell opportunities, and accurate processing of deposits and loans, all while upholding banking regulations and policies.

Qualifications

• 1+ years of banking and cash handling.
• 1+ years of lending experience.
• NMLS License required.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.
• Ability to uncover and provide solutions to meet customer needs.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

NMLS License

Cash handling

Lending experience

Customer service

Analytical skills

Communication skills

Problem solving

Job description

United Community seeks a Universal Banker II to deliver excellent customer experiences while handling everyday transactions. You’ll conduct needs-based conversations, promote banking solutions, and support customers with their financial wellness.

You will drive sales through service-to-sales interactions, cross-sell opportunities, and accurate processing of deposits and loans, all while upholding banking regulations and policies.