Universal Banker II

SunWest Federal Credit Union; Arizona; On-site; USD 25,000 - 30,000; Full time

Job summary

SunWest Federal Credit Union is seeking a member service oriented professional to identify member needs and educate on products and services that fit. You will provide exceptional service to both members and staff, handle routine transactions, and maintain compliance with regulations.

The role emphasizes cross-selling, accurate account handling, and timely problem resolution, with growth opportunities within a community-focused credit union environment.

Qualifications

• High School graduate or equivalent with formal/on-the-job training.
• 1–3 years related banking experience required.
• Driver’s license required.
• Understanding of Credit Union services and products and philosophy.
• Excellent computer efficiency (MS Office/Word/Excel and Outlook).
• Ability to operate PC and other computer systems and software, including office equipment.

Responsibilities

• Provide routine information regarding Credit Union services, products and promotions; cross sell additional products/services appropriate to the member.
• Maintain thorough knowledge of applicable regulations and Credit Union products, policies and procedures.
• Maintain thorough knowledge of and perform routine transactions including new accounts, share draft accounts, CDs, ATM and Debit cards.
• Ensure all functions are in accordance with policies and standards.
• Respond to members’ requests, problems, and complaints and direct to the proper person for information and assistance.
• Assist members in balancing accounts, payroll deductions, direct deposits, payroll distribution and researching account problems.
• Uphold compliance with federal regulations (e.g., BSA) and complete annual BSA training.

Skills

Customer service

Cross-selling

Communication

Computer skills

Attention to detail

Education

High School graduate

Banking experience

Tools

MS Office

Word

Excel

Outlook

Job description

Job Description

We are looking for that amazing member service / people person personality!!

Job Summary: Responsible for identifying member's needs, educating members on Credit Union products and services fitting those to each member. Provide exceptional member service to members and internal staff at all times.

Essential Duties and Responsibilities:

• Provide routine information regarding Credit Union services, products and promotions, eligibility for membership; cross sell additional products/services appropriate to the member.
• Maintain thorough knowledge of applicable regulations and Credit Union products, policies and procedures.
• Maintain thorough knowledge of and perform routine transactions including but not limited to; new accounts, share draft accounts, certificates of deposit, requesting/issuance of ATM and Debit cards.
• Ensures all functions are correctly performed and are in accordance with established policies and standards.
• Respond to members’ requests, problems, and complaints and/or direct the member to the proper person for specific information and assistance.
• Assist members in balancing their accounts, proper completion of payroll deduction and direct deposits, setting up payroll distribution and researching account problems.
• Upholds the compliance requirement of all related federal regulations, including but not limited to; the Bank Secrecy Act and Anti-Money Laundering policies and procedures. Complete annual BSA training requirements as established by SunWest Credit Union.

Education and/or Work Experience Requirements:

• High School graduate or equivalent. Includes formal and on the job training.
• One to three years related banking experience required.
• Driver’s license required.
• Understanding of Credit Union services and products and Credit Union philosophy.
• Excellent computer efficiency (MS Office/Word/Excel and Outlook).
• Ability to operate PC and other computer systems and software, including office equipment.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productive standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 10 lbs.
• Must be able to talk, listen and speak clearly on the telephone.

Company Description

SunWest was founded on the belief that financial institutions should exist to serve. Our original founders knew then what a lot of bankers still don’t understand. Financial institutions should help people, not take advantage of them. That’s why 12 telephone workers came together in 1937 to create a financial cooperative with one goal in mind – to help people thrive financially so they can excel personally.

When you work with us, you’re not just clocking in and hoping for the best. You aren’t counting down the minutes until you can hop in your car and drive far, far away from your workplace. Nope, not here. When you work with SunWest, you’re devoting your time to something bigger than yourself. We aren’t just Branch Representatives, Marketing Gurus, Human Resource Professionals, Lending Extraordinaires or Financial Experts. We are friends, family, support systems, and most importantly, we are difference makers. We are passionate about helping others achieve the highest level of financial success and we feel strongly about our communities. Join our team if you’re ready to do what you love, while helping those who need what you have to offer.