Universal Banker I - Pearl 2286

BankPlus; Ridgeland (MS); On-site; USD 35,000 - 52,000; Full time

Job summary

BankPlus in Ridgeland, MS is seeking a Relationship Banker to build and strengthen customer relationships while delivering outstanding service. You will assess customer needs and promote bank products and services, handling transactions accurately and efficiently.

Responsibilities include opening accounts, processing loans and deposits, educating customers on digital banking, and cross-selling solutions. Candidates should have strong communication and multitasking skills and be able to work

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of related work experience.
• 6 months cash handling experience.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Willing to work outside regular business hours.
• Ability to multitask.

Responsibilities

• Maintains strong relationships with customers and projects a professional image of BankPlus.
• Sells and cross-sells bank products by assessing customer needs and knowledge of product features and benefits.
• Performs relationship banker transactions accurately and efficiently.
• Educates customers on the ITM and digital banking options.
• Ensures ITM balance and cash recyclers are maintained accurately.
• Opens deposit accounts and completes servicing transactions.
• Completes loan applications and processes related paperwork.
• Processes wire transfers, stop payments and ACH returns.
• Assists customers with safe deposit access and banking services.
• Supports BankPlus marketing efforts and participates in community activities.
• Makes referrals to Mortgage Center and Wealth Management.

Skills

Sales & service

Verbal & written communication

Multitasking

Customer relationships

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Job description

General Position Scope

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer's needs are met by evaluating and recommending the most appropriate bank products and services. Responsible for processing relationship banker transactions in a prompt and courteous manner.

Duties And Responsibilities

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging bank technology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank's High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adheres to the Bank's standard of conduct.

Position Requirements

• Bachelor's degree OR
• Two (2) or more years' experience in a similar or professional work environment
• Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Work outside of regular business hours, as deemed necessary.
• Ability to handle multiple tasks.