Personal Banker (Part-Time)

Peoples Security Bank & Trust Company; Dunmore (Lackawanna County); Sur place; USD 35 000 - 40 000; Plein temps

Résumé du poste

Peoples Security Bank & Trust Company in Dunmore, PA is seeking a customer service oriented branch associate to support clients in-person or virtually, handle routine transactions, and contribute to a team focused on service quality. You will balance cash, process deposits and withdrawals, handle payments, and ensure compliance with banking regulations while leveraging bank products to meet customer needs.

The role offers opportunities to grow within the community bank.

Qualifications

• Excellent communication across channels (face-to-face, email, chat) and strong interpersonal skills.
• Customer service mindset with relationship-building ability.
• Understanding of branch transactions and basic banking products.
• Ability to learn and use banking software and technology effectively.

Responsabilités

• Process customer transactions (deposits, withdrawals, checks, payments) accurately and compliantly.
• Balance cash drawer, night deposits, service the ATM, and assist vault tasks as needed.
• Deliver exceptional customer service and refer clients to appropriate partners.
• Maintain knowledge of bank products/services and comply with banking regulations.
• Support day-to-day branch operations as an active team member.

Connaissances

Communication across channels

Interpersonal skills

Problem solving

Knowledge of branch transactionaltasks

Technology proficiency

Formation

High school diploma or equivalent

Associate’s degree or General Banking Diploma preferred

Customer service training / relationship building

Outils

Banking software

Description du poste

Description

General Responsibilities

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day‑to‑day branch operational activities and financial services of the Bank.

Essential Duties:

• Performs various duties relating to the Branch as follows:
• Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and balances and services the ATM. Also serves as back‑up with vault‑related and ancillary operational duties.
• Well‑practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up‑to‑date on banking regulation changes to ensure compliance.
• Has high level understanding of Bank’s products and services, including its technology.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.

Ancillary Duties:

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re‑designed depending upon individual circumstances.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements

Education/Training:

A high school diploma or equivalent required. Associate’s degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.

Skill(s):

Must demonstrate ability to communicate across various channels (face‑to‑face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in bank’s products and services; proficient in use of various types of technology and software.

Experience:

A minimum of (1-2) years' experience in a related position normally required.