Universal Banker (I, II, or Sr.)

Liberty Bank - CT; Bloomfield (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with Employer Match

Pension Plan

Life and disability insurance

Job summary

Liberty Bank is seeking a Universal Banker to lead customer experiences across Retail Branch locations in Connecticut. You will develop deep relationships through proactive discovery conversations and deliver exceptional service while supporting branch operations and internal partnerships.

The role emphasizes accurate processing of transactions, product knowledge expansion, and a strong emphasis on compliance and community involvement within the Liberty Bank network.

Qualifications

• College degree or equivalent work experience preferred.
• Minimum 6 months of Retail Banking or equivalent Sales experience.
• Proficient computer skills including Word, Excel, Outlook.
• Strong verbal and written communication skills.
• Ability to ask questions and identify customer needs.
• Attention to detail and policy adherence.
• Ability to take initiative and work independently.
• Sound decision-making balancing risk and customer experience.
• Ability to foster a positive team/work environment.
• Ability to proactively plan the day for branch sales and operations.
• Availability to work weekends or extended hours.
• NMLS registration under the SAFE Act is required.

Responsibilities

• Provides on-site Branch Operations Supervisor coverage for multiple branches as assigned.
• Engages customers with greeting and acknowledgment.
• Delivers differentiated service through meaningful conversations.
• Resolves account service issues and responds promptly to inquiries.
• Takes ownership of inquiries and coordinates with teammates as needed.
• Meets/exceeds personal sales goals across banking products and services.
• Uses Discovery Guide to uncover opportunities and recommend solutions.
• Proactively reaches out to customers to retain and grow relationships.
• Documents activities and follow-ups in banking systems.
• Educates customers on digital banking and delivery channels.
• Keeps knowledge up-to-date on products and services via tools and training.
• Processes a wide range of banking transactions accurately, including new accounts and lending.
• Balances customer transactions in line with policies and daily cash procedures.
• Adheres to compliance and risk controls and company policies.
• Participates in special projects and community events.
• Completes other related duties as assigned.

Skills

Retail banking experience

Strong verbal & written communication

Questioning to identify needs

Attention to detail

Initiative & independence

Team/work environment development

Day planning & organization

Weekend/extended hours availability

NMLS registration knowledge

Education

College degree or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook & related apps

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB _ : _

As a Universal Banker, you’ll take a lead role in delivering an exceptional customer experience that is consistently aligned with Liberty Bank’s Vision, Mission, and Core Values. The Universal Banker serves as a proactive member of the Retail Branch team by being an initial contact for new and existing customers.The Universal Banker is responsible for building deep, meaningful relationships with customers through active discovery conversations that contribute to the overall success and growth of the branch.

In this role, the Universal Banker is responsible for modeling and ensuring a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources. In addition, the Universal Banker is responsible for interacting with the appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

ESSENTIAL FUNCTIONS:

• Provides on-site Branch Operations Supervisor coverage for various branches locations as assigned.
• Actively engages in immediate customer acknowledgment, meeting and greeting customers.
• Adheres to established customer service standards and provides a differentiated experience through meaningful sincere conversations.
• Provides exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed.
• Meets/Exceeds personal sales goals in the areas of all banking products and services offered.
• Utilizes the Discovery Guide to uncover new opportunities to recommend appropriate solutions.
• Proactively reaches out to customers to contribute to the retention and servicing of both Consumer and Business relationships.
• Ensures accurate and timely documentation of activities and follow up opportunities in the appropriate banking systems.
• Understands and educates customers on alternative delivery channels including digital banking.
• Takes the initiative to enhance knowledge of both new and existing products and services through the active use of sales tools and training materials.
• Effectively and accurately processes an array of banking transactions including new account opening, lending and referrals to other business lines.
• Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining an efficient record in daily cash balancing.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Volunteers for special projects within the scope of your job responsibilities.
• Participates in community events and establish relationships for the benefit of the bank.
• Completes other related duties as assigned.

Minimum knowledge/skills:

• College degree or equivalent work experience preferred.
• Minimum of 6 months of Retail Banking or equivalent Sales experience.
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
• Strong verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and the ability to execute accurately on a variety of policy and procedures.
• Ability to take initiative and work independently.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Ability to develop and foster a positive team/work environment.
• Ability to proactively plan the day to contribute to the overall success of branch sales and operations.
• Availability to work weekends and/or extended hours as required.
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.

PHYSICAL REQUIREMENTS:

• General Office Equipment
• Keyboard Dexterity
• Lifting/carrying up to 25 lbs.
• Use of general office equipment
• Ability to travel

COMPLIANCE:

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affir

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

SALARY RANGE:

$23.00 - $35.00

PAY DISCLAIMER:

The actual salary offered for this position will be determined by several factors, including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate relative to internal pay of similar roles; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based annual incentives.

LIBERTY BANK BENEFIT OFFERINGS:

• Medical, dental, and vision coverage
• 401K with Employer Match
• Pension Plan
• Employer-paid life and disability insurance
• HSA option
• FSA option
• Employee Assistance Program (EAP)
• Telehealth and wellness resources
• Supplemental insurance options
• Pet insurance and legal plan benefits
• Paid Time Off (PTO)