Universal Banker I

First-Bank-Richmond; Piqua (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

First-Bank-Richmond is seeking a Universal Banker to service customers at a teller window or a customer service desk, aligning financial solutions with customer needs to promote financial well-being. The role requires processing deposits, paying out funds, and balancing daily operations in a friendly, ethical, and efficient manner.

Hours vary and include Saturdays. The position emphasizes customer service, sales, and accurate record maintenance in a branch setting.

Qualifications

• Competencies demonstrated in daily customer interactions.
• Ability to educate customers and cross-sell financial solutions.
• Ability to maintain accurate records and follow procedures.
• Collaborate with colleagues to deliver great service.
• Strong attention to details in transactions and records.
• Basic knowledge of banking products and services.
• Demonstrated productive work habits and output.

Responsibilities

• Provide customer service and sales at teller window or service desk.
• Educate customers on solutions, new accounts, services, and digital options.
• Make complete recommendations to ensure customer financial well-being.
• Engage customers by following up through onboarding campaigns.
• Maintain accounts by updating addresses, names, issuing checks, and closing accounts.
• Assist customers by answering financial questions, exposing fraud, and explaining services and charges.
• Open/Close Night Drop with dual control processes for Night-Drop and mail.
• Other duties as assigned.

Skills

Customer Relations

Attitude

Accountability

Teamwork & Cooperation

Attention to Detail

Job Knowledge (Basic)

Productivity

Job description

Description

A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Job Responsibilities

1. 1. Customer Service and Sales.
2. 2. Educate customers on solutions that meet their needs, including new accounts, services, and digital
3. 3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
4. 4. Engage customers by following up through onboarding or campaigns
5. 5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
6. 6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges
7. 7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.
8. 8. Other Duties as Assigned.

Competencies Required

1. 1. Competency #1: Customer Relations

   The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.

2. 2. Competency #2: Attitude

   The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.

3. 3. Competency #3: Accountability

   The degree which one is answerable and responsible for actions and performance either individually or on a team

4. 4. Competency #4: Teamwork & Cooperation / Organization Relations

   The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.

5. 5. Competency #5: Attention to Detail

   The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

6. 6. Competency #6: Job Knowledge (Basic)

   The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.

7. 7. Competency #7: Productivity

   The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.