Universal Banker

The Farmer's Bank; Shelbyville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Farmer's Bank is hiring a Universal Banker in Shelbyville, Indiana. You will serve customers at the teller window or service desk, listening to their needs and pairing bank solutions to promote Financial Well-Being in a friendly, ethical and efficient manner.

Responsibilities include processing deposits, balancing daily transactions, and supporting cross-selling while maintaining accurate records. Hours vary and include Saturdays, requiring strong attention to detail and customer-focused

Qualifications

• Strong customer service and sales skills.
• Ability to educate customers on bank solutions and digital services.
• Accurate record-keeping and balance of daily transactions.

Responsibilities

• Provide customer service and sales at teller window or service desk.
• Educate customers on solutions that meet their needs, including new accounts and digital.
• Cross-sell to support the customer’s financial well-being.
• Engage customers via onboarding or campaigns.
• Maintain accounts by updating addresses and names; order checks; close accounts as needed.
• Answer financial questions, expose fraud, explain services and fees.
• Open/close Night Drop with dual-control processes; manage Night-Drop/mail tasks.
• Other duties as assigned.

Skills

Customer relations

Attitude

Accountability

Teamwork & cooperation

Attention to detail

Job knowledge

Productivity

Job description

Description

A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Job Responsibilities

1. Customer Service and Sales.
2. Educate customers on solutions that meet their needs, including new accounts, services, and digital
3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
4. Engage customers by following up through onboarding or campaigns
5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges
7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.
8. Other Duties as Assigned.

Competencies Required

1. 1. Competency #1: Customer Relations

   * The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.

2. 2. Competency #2: Attitude

   * The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.

3. 3. Competency #3: Accountability

   * The degree which one is answerable and responsible for actions and performance either individually or on a team

4. 4. Competency #4: Teamwork & Cooperation / Organization Relations

   * The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.

5. 5. Competency #5: Attention to Detail

   * The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

6. 6. Competency #6: Job Knowledge (Basic)

   * The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.

7. 7. Competency #7: Productivity

   * The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.