Universal Banker I

First Bank Richmond; Piqua (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

First Bank Richmond in Ohio is seeking a Universal Banker who can serve customers at the teller window or service desk, building relationships and presenting bank solutions to help customers achieve Financial Well-Being in a friendly, ethical, and efficient manner.

The role includes processing deposits and withdrawals, educating customers on accounts and digital tools, and cross-selling to meet financial goals, with hours that include Saturdays.

Qualifications

• Strong customer service and relationship skills.
• Positive, constructive attitude toward customers and colleagues.
• Accountability for actions and performance.
• Teamwork and cooperation across departments.
• Attention to detail in transactions and documentation.
• Basic knowledge of banking products and procedures.
• Productivity and efficient work habits.

Responsibilities

• Provide customer service at teller window or service desk.
• Educate customers on bank solutions and cross-sell where appropriate.
• Recommend solutions to support customers’ financial well-being.
• Engage customers through onboarding and campaigns.
• Maintain accounts: update addresses/names, order checks, close accounts as needed.
• Answer financial questions, expose fraud, explain services and charges.
• Open/Close Night Drop with proper dual-control processes.
• Perform other duties as assigned.

Job description

Description

A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Job Responsibilities

1. 1. Customer Service and Sales.
2. 2. Educate customers on solutions that meet their needs, including new accounts, services, and digital
3. 3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
4. 4. Engage customers by following up through onboarding or campaigns
5. 5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
6. 6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges
7. 7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.
8. 8. Other Duties as Assigned.

Competencies Required

1. 1. Competency #1: Customer Relations

   The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.

2. 2. Competency #2: Attitude

   The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.

3. 3. Competency #3: Accountability

   The degree which one is answerable and responsible for actions and performance either individually or on a team

4. 4. Competency #4: Teamwork & Cooperation / Organization Relations

   The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.

5. 5. Competency #5: Attention to Detail

   The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

6. 6. Competency #6: Job Knowledge (Basic)

   The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.

7. 7. Competency #7: Productivity

   The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.