Universal Banker I

First Bank Richmond; Noblesville (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

The Farmers Bank is seeking a Universal Banker who can serve customers at both teller windows and service desks, delivering financial solutions with care, education, and ethical service. The role emphasizes engaging customers through conversations and matching offerings to financial goals, while maintaining accurate records and balancing daily transactions.

Hours vary and Saturdays are included. The position focuses on customer relations, product knowledge, and teamwork to ensure a smooth

Qualifications

• Customer service mindset and ability to build rapport with customers.
• Positive, constructive, and supportive attitude toward customers and colleagues.
• Willingness to be answerable and responsible for actions and performance.
• Ability to collaborate with peers and internal departments to resolve issues.
• Careful and accurate work with attention to grammar, numbers, and details.
• Fundamental knowledge of banking products and procedures.
• Efficient work habits and time management skills.

Responsibilities

• Provide customer service and sales support to customers.
• Educate customers on banking solutions, including new accounts and digital services.
• Make recommendations to support customers’ financial well-being.
• Engage customers through onboarding or follow-up campaigns.
• Maintain accounts by updating addresses, ordering checks, and closing as needed.
• Assist customers with questions, fraud exposure, and explanation of services and charges.
• Open/Close Night Drop with controlled processes.
• Perform other duties as assigned.

Skills

Customer Relations

Attitude

Accountability

Teamwork & Cooperation

Attention to Detail

Job Knowledge (Basic)

Productivity

Job description

Description

The Universal Banker role allows employees to fully execute on The Farmers Bank brand purpose: To Care, Educate & Serve to Inspire a better future for all. A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Job Responsibilities

1. Customer Service and Sales.
2. Educate customers on solutions that meet their needs, including new accounts, services, and digital
3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
4. Engage customers by following up through onboarding or campaigns
5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges
7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.
8. Other Duties as Assigned.

Competencies Required

• 1. Competency #1: Customer Relations The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.
• 2. Competency #2: Attitude The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.
• 3. Competency #3: Accountability The degree which one is answerable and responsible for actions and performance either individually or on a team.
• 4. Competency #4: Teamwork & Cooperation / Organization Relations The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.
• 5. Competency #5: Attention to Detail The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.
• 6. Competency #6: Job Knowledge (Basic) The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.
• 7. Competency #7: Productivity The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.