Universal Banker

Better Banks; Illinois; On-site; USD 40,000 - 55,000; Full time

Job summary

Better Banks is seeking a Universal Banker to establish, retain, and deepen customer relationships by opening and closing accounts and performing teller transactions in support of Bank goals and objectives.

The Universal Banker identifies customer needs for bank products and services and reports directly to the Retail Bank Manager, providing solutions that benefit customers while adhering to regulatory procedures and bank policies.

Qualifications

• High school diploma or GED equivalent.
• A minimum 1 year retail customer service experience required.
• A minimum 1 year banking experience preferred.

Responsibilities

• Opens, maintains, and closes customer accounts in line with controls and regulatory procedures.
• Provides high level customer service in person and by phone for inquiries or concerns.
• Builds trust with customers to understand product needs and offers suitable solutions.
• Promotes Identity fraud awareness to customers.
• Performs Teller duties as described in the Teller role.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

1 year banking experience preferred

Tools

Banking software

Job description

Description

GENERAL DESCRIPTION

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, and performing teller transactions in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Retail Bank Manager.

DUTIES & RESPONSIBILITIES

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
• Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer
• Educates customers on Identity fraud
• Performs teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Performs other duties as assigned by management

Requirements

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

• High school diploma or GED equivalent
• A minimum 1 year retail customer service experience required A minimum 1 year banking experience preferred

MENTAL & PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.

COMPETENCIES

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.