Universal Banker

Better Banks; Astoria (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Better Banks is seeking a Universal Banker to help open and close accounts, assist customers with inquiries, and process teller transactions in line with bank goals. You will identify customer needs, promote banking products, and uphold safety and regulatory procedures while delivering high-quality service in a fast-paced environment.

Strong communication, accuracy, and time management are essential to build trust and support daily operations.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail customer service experience.
• Banking experience preferred.

Responsibilities

• Open and close customer accounts in accordance with procedures.
• Provide high-level customer service in person and by phone.
• Assist customers with teller transactions and product inquiries.
• Promote bank products and services to meet customer needs.
• Adhere to regulatory and security guidelines.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Description

GENERAL DESCRIPTION

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, and performing teller transactions in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Retail Bank Manager.

DUTIES & RESPONSIBILITIES

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
• Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer
• Educates customers on Identity fraud
• Performs teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Performs other duties as assigned by management

Requirements

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

• High school diploma or GED equivalent
• A minimum 1 year retail customer service experience required A minimum 1 year banking experience preferred

MENTAL & PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.

COMPETENCIES

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.