Universal Banker I

Rollstone Bank & Trust; Groton (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

Rollstone Bank & Trust in Groton, MA is seeking a part-time Teller to provide exceptional customer service and support daily branch operations, including deposits, withdrawals, and cross-selling bank products.

The role requires attention to detail, confidentiality, and the ability to work 25 hours per week with accuracy in cash handling; the bank emphasizes integrity and community service and offers equal opportunity employment.

Qualifications

• High school diploma or equivalent.
• 1+ year of cash handling and customer service experience.
• Strong computer, mathematical, and customer service skills.
• Attention to detail and confidentiality and trust.
• Knowledge of banking regulations and balancing cash.
• Professional communication and interpersonal skills.
• Ability to follow procedures and escalate unusual situations.

Responsibilities

• Process customer transactions including deposits and withdrawals.
• Respond to customer inquiries in person and by phone with excellent service.
• Review checks for negotiability and complete documentation.
• Cross-sell bank products and explain disclosures and policies.
• Balance and reconcile cash drawers and assist with ATM procedures.
• Maintain compliance with security and funds availability policies.
• Build relationships with customers, vendors, and coworkers.
• Protect customer confidentiality in all interactions.

Skills

Customer service

Cash handling

Attention to detail

Balancing cash

Education

High school diploma or equivalent

Tools

Computers

Job description

Description

Part Time-25 hours

Rollstone Bank and Trust is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Pentucket Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Where you matter most.

This role provides exceptional customer service while supporting daily branch operations through account servicing, transaction processing, cash handling, and sales of bank products and services. The position ensures compliance with bank policies, regulatory requirements, and security procedures while maintaining accurate records and fostering positive customer relationships.

Service deposit accounts by performing account openings, closures, renewals, and maintenance activities.

Essential Job Requirements

• Process customer transactions, including deposits, withdrawals, loan payments, check cashing, cashier’s checks, and money orders.
• Respond to customer inquiries in person and by phone while delivering exceptional customer service and assist with special requests, including check orders, statement requests, and assigned projects.
• Review checks for negotiability, including endorsements, dates, legality, and document origination and complete required documentation, transaction records, daily scanning, and Bank Secrecy Act reporting.
• Promote and cross-sell bank products and services while accurately completing related applications and documentation and explain regulatory disclosures, bank policies, and product information to customers.
• Balance and reconcile cash drawers, maintain cash limits, and accurately process currency and coin transactions.
  Support branch operations, including ATM balancing and maintenance, branch opening and closing procedures, and assisting management as needed.
• Maintain compliance with bank policies, security procedures, dual-control requirements, information security guidelines, and funds availability policies.
• Build and maintain positive relationships with customers, vendors, and coworkers.
• Protect customer confidentiality and maintain discretion in all interactions.

Requirements

Qualifications, Experience, and Education

• High school diploma or equivalent.
• 1+ year of cash handling and customer service experience, preferably in a Teller role.
• Strong computer, mathematical, and customer service skills and operational knowledge of computers, printers, and banking-related equipment.
• Attention to detail and accuracy and ability to maintain confidentiality and customer trust.
• Knowledge of banking regulations, policies, and procedures and ability to balance cash and reconcile transactions accurately.
• Professional communication and interpersonal skills.
• Ability to follow established procedures and elevate unusual situations to management when appropriate.

Rollstone Bank and Trust is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.