Universal Banker / Head Teller

Bank of Botetourt; Roanoke (VA); On-site; USD 25,000 - 34,000; Full time

Job summary

Bank of Botetourt in Roanoke, VA is seeking a Universal Banker / Head Teller to service customers, process teller transactions, and promote bank products. The role requires 3–5 years of retail banking experience.

You will oversee teller activities, maintain vault and cash balance records, open new accounts, take loan applications, and support branch goals with a focus on service and relationship building.

Qualifications

• Minimum 3–5 years of retail banking experience.
• Superior customer service and promoting bank products and services.
• Opening new accounts and taking consumer loan applications.
• Overseeing teller activities and maintaining vault/teller cash balance records.
• Sales and referrals of bank products/services to customers and prospects.

Responsibilities

• Greet customers and handle deposits with proper endorsements.
• Process loan payments and collect overdue charges when applicable.
• Issue cashier checks, gift cards, and bonds; guide customers on purchases.
• Process bank-by-mail and night depository items; complete forms.
• Close accounts or transfer funds as requested.
• Balance cash drawer and prepare teller sheets; maintain neat workspace.

Skills

Customer service

Sales

Cash handling

Communication

Banking knowledge

Record keeping

Teamwork

Tools

Banking software

Job description

Bank of Botetourt is searching for a Universal Banker / Head Teller for our new Melrose Plaza Office. Qualified candidates must have a minimum of 3 - 5 years of retail banking experience. This position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services. In addition, this position will be responsible for overseeing teller activities and maintaining records for vault and teller station cash balances. Candidates will be responsible for the sales and delivers of retail banking products and services, including opening new accounts and taking consumer loan applications and will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers and contributing to branch goals.

Who We Are

VISION

To be recognized as the community bank of choice in our region because of our commitment and reputation for facilitating growth and prosperity for our customers.

MISSION

Leading the Bank with commitment to outstanding service to customers and community.

VALUES

• We build lasting relationships through exceptional customer service;
• We provide innovative financial services and solutions tailored to the needs of our customers;
• We foster a strong, caring, value-driven employee culture;
• We have a thoughtful growth strategy and sound fiscal management;
• We are committed to and involved in the communities we service.

Requirements

Position Summary: Maintains multiple skills to meet a customer’s needs for consumer loans, opening new accounts, running teller transactions, and various customer service requests.

The pay range for this position is $18.00 - $25.00 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, relevant skills, education and experience.

Essential Functions

• Greet customers and receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Receives payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Issues certified checks, VISA travel and gift cards, cashier checks and direct customers on how to purchase US Savings Bonds.
• Process bank-by-mail and night depository items and recording proper information on bank forms.
• Close accounts or transfer funds, as requested.
• Collect utility payments and disburses funds to the proper company.
• Completes “IRS Currency Transaction Report 4789” for all cash transactions over $10,000.
• Count, prove and package currency and coin.
• Balance cash drawer and prepare teller sheets.
• Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Know the Bank’s products and services thoroughly.
• Look for opportunities to sell Bank services.
• Sells and/or refers Bank’s products and services to customers and prospects. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
• Maintains the proper amounts of currency and coin in till.
• Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
• Uses computer system to make inquiries as to account status.
• Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Balance ATMs.
• Assist in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.

Expectations

• Provide superior customer service.
• Represent the bank in a professional manner.
• Represent Bank of Botetourt in community affairs and events.
• Treat all staff members with the utmost respect and cooperation.
• Conduct business to maximize shareholder value.
• Promptly report known or suspected violations of BSA laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator.
• Perform other duties as assigned.

This job description is not all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

BANK OF BOTETOURT promotes an equal employment opportunity work place, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Bank of Botetourt is Member FDIC.