Universal Banker

Bank of Botetourt; Daleville (VA); On-site; USD 25,000 - 34,000; Full time

Job summary

Bank of Botetourt in Daleville, VA is seeking a Universal Banker to deliver retail banking products and services, including opening new accounts and taking loan applications. You will interact with consumer and business customers, promote bank products, and help achieve branch goals while providing superior service.

This role requires 3–5 years retail banking experience and a commitment to community banking values.

Qualifications

• Minimum 3–5 years of retail banking experience.
• Experience opening new accounts and processing loan applications.
• Strong customer service and sales skills.

Responsibilities

• Adhere to teller function policies and procedures.
• Maintain product knowledge to assist staff and customers.
• Cross-sell and refer bank products to customers and prospects.
• Balance cash and resolve discrepancies at close of day.
• Assist with deposits, account maintenance, and transaction posting.

Skills

Retail banking experience

Customer service

Sales

Account opening

Loan applications

Tools

Microsoft Office

Job description

Description

Bank of Botetourt is currently seeking candidates for a Universal Banker position in our Daleville Town Center Office. Qualified candidates should have a minimum of 3 - 5 years of retail banking experience. Candidates will be responsible for the sales and delivery of retail banking products and services, including opening new accounts and taking consumer loan applications and will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers and contributing to branch goals. In addition, this position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services.

Who We Are

VISION

To be recognized as the community bank of choice in our region because of our commitment and reputation for facilitating growth and prosperity for our customers.

MISSION

Leading the Bank with commitment to outstanding service to customers and community.

VALUES

• We build lasting relationships through exceptional customer service;
• We provide innovative financial services and solutions tailored to the needs of our customers;
• We foster a strong, caring, value-driven employee culture;
• We have a thoughtful growth strategy and sound fiscal management;
• We are committed to and involved in the communities we service.

Taking Care of You

At Bank of Botetourt "Taking Care of You" is more than a slogan, it's our promise to the community. For over 100 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development. As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities. By bridging the needs of our local communities with the resources of Bank of Botetourt, we help to improve the quality of life for residents in our service areas. We realize that we can only be as successful as the communities we serve!

Volunteerism

Being a good corporate citizen means being actively involved in the community. Bank of Botetourt employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. Every day, our employees provide their time and talents for efforts that are important to their local communities - some read to children, others work during parades and festivals, some donate blood, or participate in walk-a-thons. We are proud of the many employees who generously donate so much of their time in support of charitable, civic, and professional organizations.

Requirements

Position Summary: Maintains multiple skills to meet a customer’s needs for consumer loans, opening new accounts, running teller transactions, and various customer service requests.

The pay range for this position is $18.00 - $25.00 per hour. Actual pay is based on various factors including, but not limited to, the budge, work location, relevant skills, education and experience.

Essential Functions of the Universal Banker:

• Ensures adherence with bank policies and procedures related to the teller function.
• Maintains a high level of product knowledge and procedural expertise to assist staff members with technical problems.
• May join area service clubs and organizations and represent the bank at their functions and meetings.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• If applicable, maintains the ability to interview, process, and act upon all types of loan applications and procedures. Responsible for coordination of lending procedures from branch to loan department following guidelines established.
• Ensures that the branch balances at close of each day. Helps Retail Banking Representatives and others to resolve balancing problems and authorize over/short adjustments.
• Assists with completion of the quarterly Branch Administration Report and ensures that deadlines are met.
• Participates in the allocation of retail sales goals and the achievement of individual sales goals.
• Looks for opportunities to cross sell and/or refer bank’s products and services to customers and prospects. Actively refers mortgage, investments, merchant services, treasury services, and title services to the appropriate financial institution specialists.
• Ability to review the Daily Overdraft Report and Returned Items Notification email from the Care Center and communicate any changes needed.
• Maintains a neat and orderly work area and ensures confidential records are properly secured.
• Understands their role in case of robbery and know proper post-robbery procedures.
• If applicable, proficient in opening new accounts in accordance with proper procedures and compliance requirements.
• Performs maintenance on all account types.
• Follows procedures to ensure proper transaction posting to customer accounts and successful end-of-day balancing.

Other Duties/Responsibilities:

• Operates standard office equipment, including coin sorter, coin wrapper, currency counter, teller devices, copier/scanner, fax machine and typewriter.
• Ensures teller station is properly stocked with forms, supplies, etc.
• Assists in receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.

Basic Qualifications:

• Proficiency in Microsoft Office applications and strong computer skills.
• Excellent customer service skills, strong leadership skills, ability to multi-task, proficient in operating standard office machines.

BANK OF BOTETOURT Expectations:

• Provide superior customer service.
• Represent the bank in a professional manner.
• Represent Bank of Botetourt in community affairs and events.
• Treat all staff members with the utmost respect and cooperation.
• Conduct business to maximize shareholder value.
• Promptly report known or suspected violations of Bank Secrecy Act (BSA) laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator.
• Promote Information Security and Vigilance: Actively contribute to the protection of sensitive information, data, and systems. Adhere to established security protocols, remain alert for suspicious emails, messages, or links, and promptly report any suspected phishing attempts to the designated security contact.
• Perform other duties as assigned.

Note: This job description is not all-inclusive, and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

BANK OF BOTETOURT promotes an equal employment opportunity workplace, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.