Universal Banker- Denovo

First-Horizon-Bank; Orlando (FL); On-site; USD 36,000 - 56,000; Full time

Job summary

First Horizon Bank in Orlando is seeking an Universal Banker to manage daily financial transactions and open accounts, delivering quality service to clients. You will identify needs and tailor recommendations to deepen relationships.

Responsibilities include cross-selling bank products, supporting banking center goals, and making outbound calls to clients and prospects during campaigns while ensuring compliance with policies and ethics.

Qualifications

• High school diploma or GED with 1 year Teller experience preferred.
• Strong customer service and sales skills required.
• Familiarity with bank products and daily transaction processing.

Responsibilities

• Process daily financial transactions, deposits, currency handling, and check cashing.
• Open checking and savings accounts; handle deposit product services.
• Cross-sell and refer to bank partners to grow relationships.
• Conduct outbound calls to clients/prospects and participate in campaigns.
• Assist with loan applications and hand off processing as needed.

Skills

Customer service

Sales experience

Teller operations

Bank products knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Job title Universal Banker

FLSA Status Non-Exempt

Last updated January 2025

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships.Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Assist banking center associates with all aspects of daily operations as needed, including audit controls.
• Assist banking center management with “on the job training” of new associates.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Compliance and risk management

Operational efficiency

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

PHYSICAL DEMANDS AND ENVIRONMENT – Amount of Time Spent

PHYSICAL DEMANDS None Less than 1/3 1/3 to 2/3 More than 2/3

Stand x

Walk x

Sit x

Use hands to finger, handle, or feel x

Reach with hands and arms x

Climb or balance x

Stoop, kneel, crouch, or crawl x

Talk or hear x

Taste or smell x

LIFTING None

Up to 10 pounds x

Up to 25 pounds x

Up to 50 pounds x

Up to 100 pounds x

More than 100 pounds x

WORK ENVIRONMENT None

Office setting x

Wet or humid conditions (non-weather) x

Work near moving mechanical parts x

Work in high, precarious places x

Fumes or airborne particles x

Toxic or caustic chemicals x

Outdoor weather conditions x

Extreme cold (non-weather) x

Extreme heat (non-weather) x

Risk of electrical shock x

Work with explosives x

Risk of radiation x

Vibration x