Banking Center Manager

First Horizon Bank; Winston-Salem (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Manager to lead the branch with a focus on sales, profitability, and regulatory compliance. You will guide a retail team to deliver high-quality customer service and financial guidance, while managing costs and risk.

The role requires a Bachelor's degree or equivalent experience, plus related banking experience; NMLS compliance and background checks apply. Strong leadership and collaboration with local markets are essential.

Qualifications

• Bachelor's degree or 1–2 years related experience or equivalent.
• NMLS licensing requirement applies.
• Background credit check required.

Responsibilities

• Strategic leadership: coach, lead and manage banking center team to execute initiatives.
• Sales and business development: build client base and refer to business partners to expand coverage.
• Client experience: deliver excellent client experiences and resolve issues promptly.
• Team management: recruit, train, develop, and retain a high-performing team; provide coaching and evaluations.
• Compliance and risk management: ensure regulatory compliance and ethics training.
• Operational efficiency: monitor metrics and control expenses; address operational concerns.

Education

Bachelor's degree or equivalent experience

1-2 years related experience and/or training

Tools

Microsoft Office

Salesforce

Job description

SUMMARY

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

• Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk management

• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

• Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

NMLS

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

PHYSICAL DEMANDS AND ENVIRONMENT – Amount of Time Spent

PHYSICAL DEMANDS - Time: None / Less than 1/3 / 1/3 to 2/3 / More than 2/3

Stand: x

Walk: X

Sit: X

Use hands to finger, handle, or feel: X

Reach with hands and arms: X

Climb or balance: X

Stoop, kneel, crouch, or crawl: X

Talk or hear: X

Taste or smell: X

LIFTING - Time: None / Less than 1/3 / 1/3 to 2/3 / More than 2/3

Up to 10 pounds: X

Up to 25 pounds: X

Up to 50 pounds: X

Up to 100 pounds: X

More than 100 pounds: X

WORK ENVIRONMENT - Time: None / Less than 1/3 / 1/3 to 2/3 / More than 2/3

Wet or humid conditions (non-weather): X

Work near moving mechanical parts: X

Work in high, precarious places: X

Fumes or airborne particles: X

Toxic or caustic chemicals: X

Outdoor weather conditions: X

Extreme cold (non-weather): X

Extreme heat (non-weather): X

Risk of electrical shock: X

Work with explosives: X

Risk of radiation: X

Vibration: X