Universal Banker- Denovo

First Horizon Bank; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

First Horizon Bank in Orlando is seeking an Universal Banker to provide quality customer service in a retail banking environment. You will handle daily financial transactions, open checking and savings accounts, and introduce bank products to deepen relationships.

This non-exempt role involves outbound calls, cross-selling, and supporting banking center management. A High School Diploma and teller experience are preferred, with compliance to bank policies and training requirements emphasized.

Qualifications

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

Responsibilities

• Provide teller and platform support to minimize client wait times.
• Identify client needs through consultative conversations and recommend appropriate products and services.
• Open and process new checking and savings accounts and other deposit products.
• Cross-sell and refer to bank partners to deepen client relationships.
• Conduct outbound calls to clients and prospects, including during campaigns.
• Assist clients with loan applications and hand off processing to the appropriate associate.
• Deliver excellent client experiences and resolve issues promptly.

Skills

Teller experience

Customer service

Sales

Cross-selling

Education

High School Diploma

Job description

Job title Universal Banker

FLSA Status Non-Exempt

Last updated January 2025

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Assist banking center associates with all aspects of daily operations as needed, including audit controls.
• Assist banking center management with "on the job training" of new associates.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Compliance and risk management

Operational efficiency

Perform all other job related duties as assigned

No supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

Microsoft Office Suite

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

PHYSICAL DEMANDS AND ENVIRONMENT - Amount of Time Spent

PHYSICAL DEMANDS

None

Less than 1/3

1/3 to 2/3

More than 2/3

Stand

x

Walk

x

Sit

x

Use hands to finger, handle, or feel

x

Reach with hands and arms

x

Climb or balance

x

Stoop, kneel, crouch, or crawl

x

Talk or hear

x

Taste or smell

x

LIFTING

None

Less than 1/3

1/3 to 2/3

More than 2/3

Up to 10 pounds

x

Up to 25 pounds

x

Up to 50 pounds

x

Up to 100 pounds

x

More than 100 pounds

x

WORK ENVIRONMENT

None

Less than 1/3

1/3 to 2/3

More than 2/3

Office setting

x

Wet or humid conditions (non-weather)

x

Work near moving mechanical parts

x

Work in high, precarious places

x

Fumes or airborne particles

x

Toxic or caustic chemicals

x

Outdoor weather conditions

x

Extreme cold (non-weather)

x

Extreme heat (non-weather)

x

Risk of electrical shock

x

Work with explosives

x

Risk of radiation

x

Vibration

x

Job Identification: 1495

Job Category: Banking

Job Schedule: Full time

Degree Level: High School Equivalent