Universal Banker

Metropolitan Commercial Bank; Town of North Hempstead (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Metropolitan Commercial Bank is looking for a Universal Banker in the Town of North Hempstead. This role involves engaging with customers to understand their financial needs, providing suitable products and services, and ensuring excellent customer satisfaction. The ideal candidate will have a High School diploma, 2+ years of cash handling and sales experience, and strong customer service skills. The position offers a salary range of $45,000 - $65,000 annually, and a commitment to customer relationships is critical.

Qualifications

• Minimum of 2+ years of cash handling experience preferred.
• Two years of sales and customer service experience required.
• Strong listening and customer service skills.

Responsibilities

• Engage with customers to develop a positive customer experience.
• Open new accounts and assist with teller transactions as needed.
• Serve as the financial liaison to customers while providing world-class customer service.

Skills

Cash handling experience

Sales experience

Customer service skills

Listening skills

Education

High School degree or GED

Job description

Position Summary

As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required.

Essential Functions & Responsibilities

• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day.
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save.
• Go above and beyond for customers to strengthen and retain long‑term relationships.
• Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers.
• Serve as the financial liaison to customers while providing world‑class customer service.
• Open new accounts and assist with teller transactions as needed.
• Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day.
• Present a professional appearance as the face of Metropolitan Commercial Bank.
• Be driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Knowledge, Skills, and Abilities

• High School degree or GED required.
• Minimum of 2+ years of cash handling experience strongly preferred.
• Two (2) years of sales and customer service experience.
• Strong listening and customer service skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Commitment to building relationships through phone engagements.
• Ability to problem‑solve and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self‑motivated, confident, and able to multitask effectively.

Salary

Potential salary: $45,000 - $65,000 annually. This range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are wide-ranging to encompass the different factors considered in determining where a candidate falls in the range, including seniority, performance, experience, education, and other legitimate factors. Final offer amounts are determined by multiple factors including candidate experience and expertise.

Equal Employment Opportunity

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MCB maintains a drug‑free workplace.