Universal Banker I

United Community Banks Inc.; North Carolina; On-site; USD 37,400 - 45,185; Full time

Job summary

United Community Banks Inc. is seeking a Universal Banker I to deliver exceptional customer experiences while enhancing financial wellness. In this position, you will engage in needs-based conversations to offer tailored solutions and identify additional product opportunities.

The ideal candidate will have at least 1 year of banking or retail experience, strong analytical skills, along with exceptional verbal and written communication abilities. This full-time position requires adherence to regulations and offers a competitive salary range of $37,400 to $45,185 per year.

Qualifications

• 1+ years of previous banking, cash handling, or retail experience.
• Strong analytical, accuracy, and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Drive proactive needs-based sales through customer interactions.
• Maintain a comprehensive understanding of retail banking products.
• Enhance customer relationships by addressing their needs.
• Deliver loan products to assist customers financially.
• Cross-sell banking products and services.
• Educate customers on managing transactions using technology.
• Process deposits, withdrawals, and routine transactions accurately.
• Ensure adherence to banking regulations and policies.

Skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Job description

Overview

United Community is looking for aUniversal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You’ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.

What You’ll Do

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Requirements For Success

• 1+ years of previous banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Conditions of Employment

• Must be able to pass a background & credit check.
• This is a full-time, non-remote position.
• FLSA Status: Non-exempt.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $37,400.00 - USD $45,185.00 /Yr.