Universal Banker

SCU Credit Union; Taunton (MA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) plan

Paid time off

Tuition reimbursement

11 paid holidays

Job summary

SCU Credit Union in Taunton, MA is looking for a Universal Banker to deliver outstanding customer service, process transactions, and support daily branch operations. You will build relationships with members and help create a positive banking experience while maintaining security and regulatory standards.

You will educate members on digital banking tools, resolve inquiries, and refer clients to specialists, contributing to branch goals and service excellence.

Qualifications

• Experience with banking operations is preferred.
• Strong interpersonal communication and service mindset.
• Ability to work independently and as part of a team.
• Comfort with reviewing information and data to support decisions.

Responsibilities

• Process deposits, payments, and other banking transactions
• Build and deepen member relationships through proactive engagement and needs-based conversations
• Educate members on digital banking tools and services
• Resolve account inquiries and provide exceptional customer service
• Refer members to appropriate specialists for additional services
• Support daily operations, branch opening/closing, and assist with loan processing
• Support branch sales and service goals through strong member relationships

Skills

Cash handling

Customer service

Communication

Teamwork

Analytical thinking

Job description

Join SCU Credit Union, a financial institution committed to helping members achieve financial success through friendly customer service, strong community involvement, and a supportive workplace where employees can grow and thrive.

We’re looking for a passionate Universal Banker to deliver outstanding customer service, build lasting relationships, and support daily branch operations. In this role, you’ll assist members with transactions, recommend financial products and services, and help create a positive banking experience while maintaining compliance with security and regulatory standards.

What You’ll Do:

• Process deposits, payments, and other banking transactions
• Build and deepen member relationships through proactive engagement and needs-based conversations
• Educate members on digital banking tools and services
• Resolve account inquiries and provide exceptional customer service
• Refer members to appropriate specialists for additional services
• Support daily operations, branch opening/closing, and assist with loan processing
• Support branch sales and service goals through strong member relationships

Requirements

What We’re Looking For:

• Strong cash handling, customer service, communication, and interpersonal skills
• Working knowledge of (or willing to learn) banking operations, products, and regulations
• Ability to work independently and within a team
• Ability to apply strong analytical skills in reviewing information and data

Why Join Us?

• Supportive team environment
• Opportunities for career growth
• Comprehensive training
• Community-focused workplace
• Excellent benefits package including health and dental benefits, paid vacation & sick/personal time, employer matching 401(k) plan, tuition reimbursement, 11 paid holidays, and more!

Are you ready to grow your career with a trusted financial institution? Apply today!

Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The final position level and title will be determined based on the candidate’s experience and qualifications; candidates may be considered for a higher or lower-level role within the department. Universal Banker applicants may begin employment as a Member Specialist, depending on skills and experience.

The pay range for the Universal Banker position is $22.50 to $27.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.