Universal Banker I

GreyMatter IT; Danvers (MA); On-site; USD 27,552 - 31,684; Full time

Job summary

Align Credit Union in Danvers, MA is seeking a Universal Banker I to provide exceptional member service, process banking transactions, and expand member relationships through a consultative sales approach. The role covers account openings, servicing requests, issuing debit cards, and routine transactions with a focus on accurate, compliant service.

The position emphasizes meeting member needs, achieving sales and service goals, and maintaining knowledge of products to offer optimal options.

Qualifications

• Experience processing deposits, withdrawals, check cashing, and loan payments.
• Ability to open accounts and service member requests.
• Strong knowledge of compliance policies (BSA, OFAC)

Responsibilities

• Process sales, servicing, banking transactions and tasks.
• Advise on financial needs using consultative approach.
• Build and maintain member relationships throughout life cycle.
• Refer to product specialists for wealth, real estate, or lending.
• Ensure compliance with security and policies.

Skills

Customer service

Sales

Banking transactions

Compliance knowledge

Relationship building

Job description

The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members. The Universal Banker I is responsible for processing transactions, as well as member service responsibilities. The Universal Banker I helps members to understand and address their financial needs by utilizing a consultative sales and service approach. Performs functions to provide the highest level of service and responsiveness to member service by the credit union, within scope of authority and expertise.

Essential Functions & Responsibilities:

• Consistently executes appropriate behaviors in accordance with Align's values and member service standards to deliver an exceptional member experience in the branch.
• Accurately processes all sales, servicing, banking transactions and operational tasks. Follows all credit union security and compliance policies and procedures, including the Employee Accuracy Policy.
• Completes all member requests including account opening, servicing requests, issuing debit cards, and routine bank transactions (deposits, withdrawals, check cashing, loan payments, etc.).
• Recommends appropriate solutions to meet member needs. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs. This includes wealth management, real estate, and commercial lending.
• Acquires and maintains member relationships over the entire life cycle of the member by identifying and understanding their financial needs.
• Achieves all assigned member service and sales goals.
• Enhances knowledge of the credit union's products and services to promote opportunities to introduce members to all alternative options.
• Identifies the financial needs of each member served.
• Assists with branch operational tasks such as cash settlements, ATMs, and cash recyclers, for dual control purposes.
• Develops and deepens member relationships by taking ownership to resolve members issues efficiently.
• Adheres to Align Credit Union's policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations, as required.
• Continuously increases knowledge and skills through self‑motivation, formal education, seminars, and in‑house training.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base rate offered for this role is $20.00 - $23.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.