Universal Banker

FirstBank; Spring Hill (TN); In loco; USD 34.000 - 52.000; Tempo pieno

Descrizione del lavoro

FirstBank in Spring Hill, TN seeks an Universal Banker who delivers service excellence by handling transactions accurately and identifying customer needs, guiding clients to appropriate bank products, and referring to partners as required.

You will support branch operations, build relationships with local businesses and consumers to achieve personal and branch goals, uphold risk controls and security, and maintain reliable attendance in a community-focused financial center.

Competenze

• High school diploma is required.
• Minimum of one year banking experience preferred.
• Notary is not required but notary preferred per listing.

Mansioni

• Identify customer needs and guide on bank products, referring to partners as needed.
• Assist customers with transactions and inquiries about balances, history, charges, and related services.
• Support Financial Center Manager by performing Teller/Teller Manager and Financial Service Representative duties as needed.
• Build relationships with local businesses and consumers to achieve personal and branch targets for new accounts and teller operations.
• Model consistent, distinctive service when delivering FirstBank experiences to customers.
• Follow laws, internal controls, procedures, and security protocols; uphold risk management policies.
• Maintain regular attendance and reliability.
• Perform other duties as assigned by the branch.

Conoscenze

Customer service

Needs discovery

Cross-selling

Relationship building

Products knowledge

Formazione

High school diploma

Descrizione del lavoro

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred