Universal Banker

Chickasaw Community Bank; Roff (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Chickasaw Community Bank seeks a Universal Banker to be the primary interface with customers, handling deposits, withdrawals, transfers and check cashing with professionalism and accuracy.

Responsibilities include greeting customers, opening new deposit accounts, balancing cash drawers, answering phones, cross-selling products, and maintaining records while upholding security and compliance standards. Strong communication and computer skills are essential.

Qualifications

• Cash handling and customer service experience required; banking experience preferred.
• Proficient computer skills including Excel and Outlook; able to learn bank systems.
• Professional appearance and demeanor; strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and direct customers.
• Provide assistance in completing financial transactions.
• Balance cash drawer at the end of each day.
• Open new deposit accounts; maintain cash levels as per policy.
• Answer phones; assist customers with inquiries and direct to proper departments.
• Cross-sell products and services.

Skills

Cash handling

Customer service

Communication

Professional image

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Bank software

Excel

Outlook

Job description

As the primary interface with the customer, the Universal Banker exhibits a professional, business-like appearance and demeanor while assisting customers with financial transactions such as deposits, withdrawals, transfers, and check cashing. Additional duties include keeping accurate records of all transactions, counting cash, answering phones, filing, and collecting payments. This hybrid role will also help customers by discovering financial needs, problem resolution, opening new deposit accounts, offering various products or services and helping the Branch meet sales goals, contributing to the success of the Bank. Tellers have an in-depth understanding of the banks’ systems and possess keyboarding and data entry skills necessary to perform daily tasks.STATEMENT OF EXPECTATIONSChickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:Adhere to the bank’s policies and support management decisions and goals in a positive, professional mannerRepresent CCB with a high level of integrity and professionalismMaintain knowledge and understanding of banking rules, regulations, laws, and all policies and proceduresKnowledge of applicable bank software, programs, and proceduresDemonstrate a willingness to adapt to changing business needs and deadlinesPossess a work ethic that includes neatness and punctualityExhibit a professional, business-like appearance, and demeanorAnswer all voicemails and emails within 24 hours of receiptConfer with management concerning questions, procedures, necessary information, forms completion, and problem resolutionsComplete and attend all required CCB trainingMaintain satisfactory attendanceESSENTIAL FUNCTIONSGreet and direct customers.Provide assistance in completing financial transactions.Balance cash drawer at the end of each day.Open new deposit accounts.Maintain minimum cash levels and controls as outlined in the security program.Answer phone and assist customers with inquiries, direct customers to proper departments as necessary.Cross sell products and services; direct customers to proper departments as necessary.Process Mail.Meet Sales goals.Process night drop deposits/payments.Maintain logs.Provide assistance in completing different types of financial transactions such as cashing checks, making deposits, savings, disbursing funds, selling cashier’s checks, cash advances and redeeming bonds, loan payments, CTR’s, stop payments, holds, memo posting and transfers.Explain features and benefits of debit cards, online banking, bill pay, mobile banking, remote deposit capture, merchant services, and other bank services. Gather appropriate documentation where necessary.Provide top-notch customer service in face-to-face interactions with potential customers.Weekly cleaning of teller area, wiping down ATM and drive-thru tubes and night deposit areaKeep work area neat and organized.ADDITIONAL RESPONSIBILITIESPerform other tasks requested as they relate to the Bank and its functionsENVIRONMENT AND INTERACTIONThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some travel is expected for this position.Reports To: Retail Banking ManagerPHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONSPHYSICAL REQUIREMENTS:This work is sedentary and requires the following physical activities:Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).WORKING CONDITIONS:Normal office environment.NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.PROFICIENCIESGood written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phoneEffective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a teamSkill in establishing and maintaining effective working relationships with stakeholders, including staff, board members and community partnersMust possess tact and have the integrity to maintain highly confidential information at all timesComputer proficiency required, including Excel and Outlook as well as the ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assignedSelf-motivated with the ability to take initiative and prioritize tasks, good time management, planning, organizational, problem prevention and problem-solving skillsAbility to handle multiple tasks at the same timeAbility to work efficiently and maintain a professional, positive demeanor in high pressure situations and demonstrate a high level of flexibility in a rapidly changing environmentHigh level of accuracy and attention to detailAbility to conduct research and prepare presentations or reports as assignedAbility to study and apply new informationAble to deliver effective results, meet deadlines and targetsProficient proofreading and editing skillsEDUCATION AND EXPERIENCEHigh school diploma or equivalent requiredCash handling and customer service experience required, preferredAt least six (6) months previous banking experience preferred