Universal Banker

Security Bank; Springfield (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Security Bank is seeking a Customer Service Representative to provide prompt, courteous service and support in a professional office setting. You will handle account openings, transactions, online banking assistance, and promote bank products while maintaining confidentiality and following information security standards.

The role involves training staff, supporting branch goals, and stepping in for managerial duties when needed, ensuring high standards of fraud prevention and customer

Qualifications

• High school diploma or equivalent; 1-3 years experience in retail banking.
• Proven ability to recognize client needs and provide answers that exceed expectations.
• Practical experience with basic hardware and software.

Responsibilities

• Assist clients with opening accounts for a wide variety of products and services.
• Assist customers with transactional and account needs.
• Assist with online banking setup, password reset, and security questions.
• Promote the bank's products and services.
• Provide education and training for staff and new managers.
• Perform duties of manager when stepping in to fill this role.

Skills

Retail banking experience

Customer needs assessment

Basic hardware and software

Education

High school diploma

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Summary of Position

This job operates in a professional office environment. Reports directly to the Assistant Branch Manager and performs essential functions overseen by the Lead Customer Service Representative if applicable. Provides prompt and courteous service to external and internal clients. Serves as the front-line contact with clientele providing a variety of banking services and above average levels of customer service, including referrals for additional products and services. Maintains confidentiality of Bank's customers and processes while adhering to Information Security standards.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Demonstrates a full understanding of CSR I and CSR II positions and required knowledge.
• Leads and trains other CSRs on CSR I and CSR II responsibilities.
• Assists clients with opening accounts for a wide variety of products and services.
• Assists customers with transactional and account needs.
• Assists with online banking (set up, password reset, username reset, security questions, etc.)
• Prints instant issue debit cards
• Adds remarks to accounts (i.e. lost checkbook)
• Scans in a customer's ID or updating an expired ID
• Knows required information and procedures for:
• Fraud paperwork
• Stop Pays and applying them to the system
• Holds and applying them on the systemExchanging customer currency with foreign currency
• Opens and Closes Accounts
• DDA, SAV, SDB, CD’s (if not rolling into new CD)
• Performs daily branch activities:
• Adds money to the ATM
• Audits drawers with management
• Files daily work and bank by mail
• Demonstrates knowledge of services we provide with Blauser (printing checks, deposit slips, business checks).
• Demonstrates good risk management decisions for fraud prevention.
• Promotes the Banks’ products and services.
• Performs duties of manager makes management decisions when stepping in to fill this role.
• Provides education and training for all staff and new managers.
• Ability to consistently identify fraud and explain the situation to clients when necessary.
• Actively participates and contributes to meeting branch goals.
• Performs other duties as assigned.

Critical Drivers and Accountabilities

Maintains full regulatory compliance with applicable rules and regulations in addition to internal policies. Ability to identify potential money laundering, terrorist financing, bank secrecy act, identity theft, and elderly abuse red flags. Ability to confidently work with clients in the pursuit of sales prospecting; ability to interact respectfully with internal and external customers in person and on the telephone; ability to be flexible with changing duties daily and a meticulous sense of detail for accuracy and efficiency.

Education, Experience, and Skills

Required:

High school diploma or equivalent; one to three years’ experience in retail banking; proven ability to recognize client needs and provide answers that exceed expectation; practical experience with basic hardware and software.

Preferred:

Experience with professional communications vocally and through written format; a proven record of sales and referrals.

Physical Requirements

Sufficient stamina to sit and read a computer screen or stand for extended periods of time. Ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position. While performing these duties, the employee is regularly required to speak and hear. Mobility to move throughout the branch. Ability to lift up to 50 pounds.

Core Values

• Community Commitment: Foster growth and well-being by partnering with individuals, organizations, and initiatives that strengthen our communities.
• Accountability: Strive to do the right thing by taking responsibility for our decisions and actions.
• Customer-Focused: Prioritize responsive and personalized service that builds strong relationships with customers.
• Teamwork: Empower a diverse and unified team to collectively accomplish our vision and mission.
• Results Driven: Achieve the highest level of performance.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.