Universal Banker

First Bankers Trust Group; Quincy (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

HSA with investment options

Dental insurance

Vision insurance

Life insurance

401K with match

Profit sharing

Vacation and PTO

Volunteer time off

Udemy online courses

Wellness incentive program

Job summary

First Bankers Trust Company in Quincy, IL seeks an entry-level Universal Banker to be the single point of contact for customers. You will identify needs, build relationships, and fulfill sales, service, and referral opportunities while handling basic transactions.

You will work with retail, operations, and lending staff, promoting bank products and providing excellent customer service in a fast-paced environment.

Qualifications

• Associates degree preferred but not required.
• Exposure to the banking industry preferred but not required.
• Demonstrates aptitude for mathematical and financial transactions.
• Demonstrates ability to perform day-to-day work under supervision.
• Demonstrates strong customer service and communication skills.
• Ability to thrive in a fast-paced, multi-tasking environment.
• Ability to use banking software and MS Office applications; willingness to learn new tools.

Responsibilities

• Promotes and greets customers and vendors professionally.
• Identifies customer needs and offers bank products and services as solutions.
• Handles customer transactions including deposits, withdrawals, check cashing, etc.
• Balances cash drawer and maintains proper cash levels.
• Opens new accounts and handles related product transactions (CDs, IRAs, HSAs).
• Sets up and maintains customer files for online and mobile banking and other services.
• May manage vault in smaller branches and ensures branch cash needs are met.
• Ensures efficient branch operations and compliance with policies.
• Prepares reports and participates in audits as needed.
• Occasionally travels to other branches to support retail needs and attends meetings.

Skills

Customer service

Relationship building

Referral skills

Product knowledge

Mathematical aptitude

Communication skills

Team collaboration

Adaptability

Education

High School diploma

Tools

Banking software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job DetailsLevel: EntryJob Location: 12th Broadway - Quincy, IL 62301Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.27 - $20.00 HourlyTravel Percentage: NegligibleJob Shift: Days and WeekendsJob Category: BankingFirst Bankers Trust Company is offering a fast-paced job opportunity for interested candidates!

• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums

The Universal Banker serves as a single point of contact for customers; identifying customer needs, building customer relationships, and fulfilling sales, service and referral needs. This positions multifaceted responsibilities range from minimal cash handling and basic transactions to product and service sales, and referrals to other lines of business. Required skill sets for success in this position include key product knowledge, relationship building, customer service, and expert referral skills. This position will work closely with our retail, operations, and lending staff members.

• Promotes, represents, and welcomes current and potential customers and vendors to the bank in a professional and inviting manner.
• Identifies customers needs and provides bank products and services as solutions to ensure the customer is informed, fully understands the products and services, and is confident in the banks offerings.
• Executes banking transactions for customers, including deposits, withdrawals, check cashing, etc. and completes retail support activities, including but not limited to processing coin and handling safe deposit box requests.
• Maintains proper cash levels and keeps cash secure at all times. Accurately balances drawer, vault (including buying/selling currency) and ATM. Reports variations in accordance with bank policy.
• Executes customer transactions including opening new checking and business accounts, opening certificates of deposits, IRAs, and HSAs, closing accounts, and executing related products and services transactions.
• Establishes files and records associated with setting up and maintaining personal and business account products and services, including but not limited to online and mobile banking, cash management, payroll, ACH, fraud protection and merchant capture services.
• In small branches, this position may manage, balance, and maintain the vault and ensure the branch cash needs are met and maintained.
• Ensures efficiency of branch services operations and adhere to policies and procedures.
• Prepares miscellaneous reports and paperwork and conducts audits as necessary.
• Occasionally travels to different branches to support the retail needs of each branch as requested.
• Attends Branch meetings and scheduled meetings for bank wide participation.
• Participates in community and/or outside sales events to support the branch/market.
• Performs other duties as requested or assigned.

• Associates degree preferred but not required
• Exposure to the banking industry preferred but not required
• Demonstrates aptitude for mathematical and/or financial transactions
• Demonstrates ability to execute day to day work under general supervision
• Demonstrates strong customer service skills (customer-oriented)
• Demonstrates ability to thrive in a fast-paced environment and multi-task daily job duties
• Demonstrates ability to address basic working-knowledge related/technical issues and problems, and refers more complex issues to higher-level staff
• Demonstrates strong written and verbal communication skills
• Demonstrates strong team collaboration/team work skills, with ability to work in diverse teams and build/maintain positive working relationships
• Demonstrates flexibility and adaptability
• Demonstrates ability to interact efficiently with banking software, as well as utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies
• Demonstrates strong problems solving skills

Our values reflect our culture: Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career.

Work Environment

This position works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds.

The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.