Universal Banker II (Teller & Client Relationship Banker)

Belay Bank; Santa Barbara (CA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

First Bank seeks an Universal Banker II (Teller & Client Relationship Banker) to deliver an exceptional client experience while accurately processing transactions and supporting branch growth through client engagement and referrals.

About 75% of the role focuses on teller operations, including deposits, balance, and cash handling, with 25% on relationship building, needs-based conversations, and promoting banking products and services to clients.

Qualifications

• High school diploma or GED required.
• One year of customer service, cash handling, retail, banking, or financial services experience preferred.
• Previous teller, banker, credit union, or retail banking experience strongly preferred.
• Customer service: provide a positive client experience and build relationships.
• Sales & referrals: identify client needs and refer banking products and services.
• Accuracy & attention to detail: accurately process financial transactions and balance cash.
• Communication: strong verbal and interpersonal communication with clients and team.
• Technology: ability to use banking systems and assist clients with online/mobile banking tools.

Responsibilities

• Process a variety of financial transactions including deposits, withdrawals, loan payments, transfers, check cashing, cashier's checks, and account servicing transactions.
• Accurately balance and maintain an assigned cash drawer while adhering to established balancing and cash handling procedures.
• Follow branch operational procedures, internal controls, security standards, and regulatory requirements.
• Protect confidential client information and maintain compliance with all bank policies and procedures.
• Identify potentially fraudulent transactions and elevate concerns appropriately.
• Support daily branch opening, closing, balancing, and maintenance activities.
• Resolve routine client issues and provide prompt, professional service.
• Engage clients through meaningful conversations to understand financial needs and goals.
• Identify opportunities to deepen client relationships through appropriate referrals and introductions.
• Promote and educate clients on consumer banking products and services, including checking accounts, savings accounts, debit cards, credit cards, online banking, mobile banking, CDs, and other bank solutions.
• Support branch sales and referral goals by connecting clients with mortgage, business banking, wealth management, lending, and other bank partners as appropriate.
• Educate clients on digital banking tools and self-service capabilities to improve convenience and financial wellness.
• Participate in branch outreach, client engagement initiatives, and community networking activities when needed.
• Collaborate with branch team members to deliver a consistent and positive client experience.
• Adapt to changing priorities and business needs in a fast-paced retail banking environment.
• Maintain knowledge of products, services, procedures, and regulatory requirements.
• Perform other duties as assigned.

Skills

Customer Service

Cash Handling

Sales & Referrals

Accuracy & Attention to Detail

Communication Skills

Technology Skills

Problem Solving & Judgment

Education

High school diploma or GED

Tools

Banking systems

Online banking tools

Mobile banking tools

Job description

Universal Banker II (Teller & Client Relationship Banker)

#3523

About This Role

The Banking Specialist II (Universal Banker) is responsible for delivering an exceptional client experience while accurately processing financial transactions and supporting branch growth through client engagement and referrals.

Approximately 75% of this role is focused on teller and transaction activities, including cash handling, deposits, withdrawals, payments, balancing, and operational support. The remaining 25% is focused on relationship building, client engagement, needs-based conversations, identifying banking opportunities, and referring clients to appropriate products, services, and internal business partners.

This position is ideal for candidates with experience as a Teller, Universal Banker, Relationship Banker, Personal Banker, Financial Services Representative, Member Service Representative, or other customer-facing financial services roles.

In This Role You Will

Client Transactions & Teller Operations (75%)

• Process a variety of financial transactions including deposits, withdrawals, loan payments, transfers, check cashing, cashier's checks, and account servicing transactions.
• Accurately balance and maintain an assigned cash drawer while adhering to established balancing and cash handling procedures.
• Follow branch operational procedures, internal controls, security standards, and regulatory requirements.
• Protect confidential client information and maintain compliance with all bank policies and procedures.
• Identify potentially fraudulent transactions and elevate concerns appropriately.
• Support daily branch opening, closing, balancing, and maintenance activities.
• Resolve routine client issues and provide prompt, professional service.

Client Relationships & Business Development (25%)

• Engage clients through meaningful conversations to understand financial needs and goals.
• Identify opportunities to deepen client relationships through appropriate referrals and introductions.
• Promote and educate clients on consumer banking products and services, including checking accounts, savings accounts, debit cards, credit cards, online banking, mobile banking, CDs, and other bank solutions.
• Support branch sales and referral goals by connecting clients with mortgage, business banking, wealth management, lending, and other bank partners as appropriate.
• Educate clients on digital banking tools and self-service capabilities to improve convenience and financial wellness.
• Participate in branch outreach, client engagement initiatives, and community networking activities when needed.

Teamwork & Branch Support

• Collaborate with branch team members to deliver a consistent and positive client experience.
• Adapt to changing priorities and business needs in a fast-paced retail banking environment.
• Maintain knowledge of products, services, procedures, and regulatory requirements.
• Perform other duties as assigned.

Qualifications, Competencies and Skills

• Education: High school diploma or GED required.
• Experience: One year of customer service, cash handling, retail, banking, or financial services experience preferred. Previous teller, banker, credit union, or retail banking experience strongly preferred.
• Customer Service: Ability to provide a positive client experience and build relationships through professional, friendly service.
• Sales & Referrals: Ability to identify client needs and recommend or refer appropriate banking products and services.
• Accuracy & Attention to Detail: Ability to accurately process financial transactions and balance cash while following established procedures.
• Communication Skills: Strong verbal and interpersonal communication skills with clients and team members.
• Technology Skills: Ability to utilize banking systems and assist clients with online and mobile banking tools.
• Problem Solving & Judgment: Ability to resolve routine client concerns and recognize situations requiring escalation.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is$20.75 - $25.50, per hour.

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

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